Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

MIDWEST BUS PARTS

POSITION TITLE: Parts Sales/Customer Service

DEPARTMENT: Sales

ACCOUNTABLE TO: Sales Manager

SUMMARY STATEMENT:

To assist and perform all functions related to the sale of bus parts.

MAJOR AREAS OF ACCOUNTABILITY:

1. Answer incoming phone calls in a courteous/helpful manner and help customers with all aspects of order taking/processing. This will require the ability to clearly communicate via phone, email, text, or walk-in, as well as a willingness to learn school buses, Midwest’s product structure and inventory software.

2. Assist customers with parts lookup, pricing, availability, research, sourcing, and order entry. This will require some basic mechanical/parts knowledge and a continued emphasis on learning bus parts and parts lookup software.

3. Enhance relationships with current customers by understanding their needs and helping to solve their problems, while exceeding their expectations with prompt, professional, and courteous service.

4. Maintain a working knowledge of company products, services, and procedures. This will include regular evaluation, training and promotion of new products.

5. Perform other duties, as assigned by the Manager, which may include research and development, assisting with the design and delivery of marketing/sales flyers, attending trade shows, and others.

6. Suggest improved methods and practices for business operations when experience and common-sense dictates.

QUALIFICATIONS:

· Must be 18 years of age or older.

· Must have high school education or higher.

· Must communicate well via phone and computer.

· Must be organized, self-motivated, good communicator, and detail oriented.

· Must be a problem solver.

· Parts or mechanical experience is preferred.