Department: Logistics Summary: Provide all customers with quality information and accommodate all customers' requests regarding tracking and tracing of all shipments Essential Duties and Responsibilities include the following. Other duties may be assigned. - Track and trace all shipments with the carrier, and confirm deliveries with consignee. - Proactively inform customers of possible delays or delivery failures - Work with Transportation Planners to solve delivery problems - Scan, store, and organize all PODs; provide customer with any POD requests in a timely manner. - Monitor and assist in late shift responsibilities, ensuring all loads are picked up and/or accounted for. - Compile and present data analysis to management; measure performance criteria for all LTL and FTL carriers, as well as performance metrics for internal evaluation. Competency: To perform this job successfully, an individual should demonstrate the following competencies: - Good interpersonal and communication skills in dealing with vendors, employees, and management.

• Meet deadlines and perform accurate work with minimal supervision. - Must be able to multitask and execute assignments in a timely manner. - Manage competing demands; able to deal with frequent change, delays, or unexpected events. - Respond to requests for service and assistance; meet commitments. - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness. Education/Experience: - Associate's Degree in Business or Logistics - or equivalent experience Computer Skills: - MS Office - MS Outlook