Department: Logistics
Status: Exempt
Summary:
Manage and control all orders within a specific region or for a designated customer account while achieving total customer satisfaction
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Consolidate multiple orders to maximize efficiency and profitability
- Maximize payloads and determine the best mode of transport to minimize costs
- Contact carriers for truck availability and schedule delivery appointments at consignee
- Enter all freight costs; verify and change any discrepancies in carrier freight bills
- Answer all questions about transports (transit times, special rate quotes) and stock (run numbers, damages, systems discrepancies) to help customer fill consignee orders / requests
- Continuously develop relationships with customers to properly assess their needs and achieve business results
- Monitor and assist in late shift responsibilities, ensuring all loads are picked up and/or accounted for.
- Update all necessary Jerich files on a daily basis
- Works under general supervision
Competency:
To perform this job successfully, an individual should demonstrate the following competencies:
- Good interpersonal and communication skills in dealing with vendors, employees, and management.
- Meet deadlines and perform accurate work with minimal supervision.
- Must be able to multitask and execute assignments in a timely manner.
- Manage competing demands; able to deal with frequent change, delays, or unexpected events.
- Respond to requests for service and assistance; meet commitments.
- Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
Education/ Experience:
- Bachelors Degree in Business or Logistics
Computer Skills: