Job Description

Ø  Serve as an initial point of contact for Jericho’s Supportive Services for Veterans and their Families (SSVF) and other Veteran Assistance Programs.

Ø  Conduct outreach at local shelters, Veterans Administration (VA) hospitals and centers, community organizations, and schools, housing courts, food pantries and other locations as directed by supervisor to identify low-income veterans and/or families who are either homeless or at imminent risk of homelessness.

Ø  Participate in coordinated outreach, Rapid Resolution, and other community initiatives to fulfill SSVF’s mission of ending veteran homelessness as directed by supervisor or SSVF Program Director (PD).

Ø  Submit accurate and up-to-date outreach logs and reports for outreach and intakes performed weekly. Enter case notes and update data in NYC’s HOME database and Jericho’s AWARDS database at least weekly.

Ø  Provide encouragement, insight, and daily recruitment of veterans and/or their families in need of supportive services. Follow up as needed.

Ø  Provide regular and detailed feedback to SSVF program staff on progress and challenges in recruiting veterans and/or their families with possible housing issues to seek assistance on ways to more effectively reach this population.

Ø  Host informational sessions and speak at meetings to spread the word about benefits and eligibility of Jericho’s SSVF and other veteran assistance programs.

Ø  Screen, interview, assess, and analyze veteran applicants for program eligibility. Communicate program eligibility and enrollment decision to veteran applicants. Provide community referrals for veterans found to be ineligible.

Ø  Complete intake assessments in the field with veterans

Ø  Develop and maintain the community linkages necessary to facilitate referrals.

Ø  Maintain an effective working relationship with external community partners and maintain steady communication and rapport with the program staff.

Ø  Escort veterans to appointments as needed.

Ø  Actively assist and participate in all program activities and special events as needed.

Ø  Participate in staff meetings and trainings.

Ø  Carry out other duties as assigned by the Director, Veterans Outreach and SSVF PD.

REQUIREMENTS:

Ø  Must be a United States veteran

Ø  High School diploma required; Associate or Bachelor's degree preferred but will consider extensive experience in lieu of education.

Ø  Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.

Ø  A self-starter with strong interpersonal and organizational skills.

Ø  Strong communications skills.

Ø  Familiarity with recruitment and sales skills and strategies.

Ø  Relentless dedication, high energy and flexibility.

Ø  Knowledge, skills and ability to assess veteran families’ needs for services.

Ø  Ability to provide effective communications to SSVF program management staff on new, more effective methods and language for outreach to veteran families in the NYC community.

Ø  Familiar with Motivational Interviewing (MI) and Harm Reduction techniques.

Ø  Proficient use of Microsoft Office Suite programs.

Ø  Experience working with veterans/military preferred.

Company Description

Note: All in-field staff are provided PPE equipment Staff are required to work on site 1-3 days each week