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Operations Manager (OM)

Jersey Strong

Operations Manager (OM)

Belmar, NJ +4 locations
Full Time
Paid
  • Responsibilities

    The Operations Manager (OM) ensures that the club delivers the best guest and member experience

    Responsible for communicating and upholding company standards

    Leading by example by delivering outstanding customer service

    Communicate all facility and maintenance issues with department heads

    Ensure front desk and babysitting staff consistently execute punctuality, dress code, friendliness and cleanliness

    Hire, train and develop a strong team of Front Desk, and Babysitting Staff professionals that delivers on company goals and reflects its values

    Handle and expedite the resolution of customer service issues

    Oversee daily transactions and standard operating procedures

    Responsible for ensuring staff opens the club on time

    Manage front desk and babysitting schedule and ensuring all shifts are covered

    Liaison to Sales and Training process to help club reach and exceed monthly sales revenue goals

    Directly report to District Director (DD) /Manager (DM) and indirectly report to Director of Administrative Operations (DAO)

    Prepare and manage bi-monthly payroll

    Prepare monthly reports for DAO

    Brand ambassador for Jersey Strong training programs

    Request approval of all hiring, dismissal and discipline of all direct reports from the District Director (DD) /Manager(DM)

    Having a full understanding of Jersey Strong back office procedures

    Point of contact to the Management Support Specialist

    Responsible for ensuring all receipts from Vendors are sent to corporate office

    Coordinate the ordering of staff uniforms

    Ensure club AED’s are properly functioning and report issues to DD/DM

    Manage club emergency/weather related closings, signage and staff communication

    Essential Duties & Responsibilities

    Service Management

    Proactively engage club member base, regularly greet and interact with members and solve customer service issues

    Resolve member concerns and complaints in a professional manner within Jersey Strong corporate and club parameters

    Monitor club facilities for appearance and resolve or escalate issues that detract from the member experience

    Club Administration

    Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance

    Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports

    Responsible for club office supply orders

    All Jersey Strong Employees can enjoy a complimentary club membership, extremely discounted employee personal training packages, discounted purchases at The Clothes Line (pro-shop), discounted memberships for friends & family, and of course all the personal benefits that come along with working for a young growth-oriented company that has a friendly, fun, and unique culture.

  • Locations
    Belmar, NJ • Eatontown, NJ • Middletown, NJ • Old Bridge, NJ • Wall, NJ