Job Description

COMPANY: Jetsparency ROLE: Client Relations Associate LOCATION: Remote (MUST BE West Coast based) SALARY: $75,000 + Full Benefits

Our team is growing, and we’re excited to be hiring an amazing Client Relations Associate to help take our business to the next level. If you’ve been told you’re an A+ team player, someone whose colleagues consider them to be irreplaceable, then you could be the exact candidate we’re looking for!

A LITTLE BIT ABOUT JETSPARENCY

Our team is composed of passionate travel gurus who are obsessed with customer service and taking care of the people we serve. For decades, our team members have been planning, managing, and booking luxury travel for high net worth families, executives, and entertainers across the world. Throughout the years, we’ve consistently found ourselves frustrated by the lack of transparency when our clients needed a private jet booked. During our tenure in the industry, it has seemed that every time we were researching a charter flight, the lack of transparency provided by utilizing a jet broker often left us wondering if our clients were being taken advantage of, and if they were truly getting the best option at the best price.

In 2020, when our CEO’s friends were chartering private planes during the pandemic, they all said the same thing (which coincidentally was what our team was beginning to think): “Why isn’t there a jet membership that truly has the client’s best interests at heart; something that’s fully transparent, and where the parties involved are not incentivized based on which plane they book for a client.” It was a simple idea, and thus Jetsparency was born. Today, Jetsparency sits at the intersection of white glove service and best in class travel intelligence, supporting a diverse group of clients who rely on transparency and unbiased support when chartering private planes.

THE ROLE

As our client base grows, we are expanding our team and are in search of a talented, detail-oriented, communicative team member to help with client relations and trip management. Think of this role as a hybrid between researcher, travel booker, travel concierge and executive assistant. If this sounds like something you’ve been dreaming of, then please read on!

As you can imagine, once a trip or charter flight gets booked there are countless details that need to be monitored and finalized to ensure our client’s trip goes off without a hitch. Our client relations associate will be an integral part of this process. As they say, the devil is in the details - from booking VIP hotels, to ensuring that flight itineraries are 100% accurate, from changing departure times, to confirming the traveler’s favorite snacks are on-board - this role is all about keeping a keen eye on the small things, making sure that every detail has been thought of with T’s crossed and I’s dotted.

This role is not your typical 9-5 job. Since travel happens throughout the day (and sometimes overnight), our work loads can fluctuate throughout the day. Sometimes work is busier earlier in the day and is quiet in the afternoons. Sometimes we have quiet mornings but very busy evenings. While no two days are the same, we’ve got a flexible work schedule and collaborative work environment to ensure everything gets done in a timely manner, while also ensuring you have proper time to recharge the batteries. To support the occasional after hours and overnight urgent requests each member of our team shares a rotating on-call schedule so that our client’s urgent needs are always covered, even when they come in after hours.

RESPONSIBILITIES OF THE CLIENT RELATIONS ASSOCIATE

• Liaison with Jetsparency clients to book and manage travel services related to upcoming trips (book, manage and track changes on multiple hotel, car, flight reservations)
• Liaison between Jetsparency clients and travel vendors to communicate trip specific preferences (manifest details, catering, transportation & hotels)
• Responsible for reviewing the accuracy of preliminary and final travel confirmations and passing them along to the client
• Receive and respond to special requests and trip changes in a timely manner and communicate trip details to vendors and the internal team while also anticipating new changes that will occur to a trip when a change has been made.
• Work with jet charter operators and clients to facilitate wire transfers on time.
• Execute luxury hotel bookings and work with the hotel to VIP our clients and pass along all of their preferences
• Execute commercial flight bookings and private charter sourcing on occasion (don’t worry, we’ll train you how to do this for when you’re on-call)
• Update our CRM with trip specific information and new preferences for each client
• Must always be thinking about what we can do to make our client service better as well as back office operations
• Participate in on-call after hours and weekend rotation

SKILLS REQUIRED FOR SUCCESS

• STRONG attention to detail and incredible organization skills
• Strong multi-tasking abilities
• Ability to infer priorities in a rapidly changing environment
• Experience communicating directly with high-value clients
• Ability to write exceptional client facing emails that are grammatically correct and empathetic
• Prioritizes over-communication with colleagues and appreciates a collaborative approach
• Follow-through to completion

WHAT AN A PLAYER LOOKS LIKE

• A self-starter who proactively takes initiative
• Someone who carries a responsible sense of urgency
• Someone who is always putting themselves in the client’s shoes
• Someone who thinks two steps ahead before replying to an email
• Someone who raises a hand and asks for help after having attempted to resolve the problem themselves
• Someone who builds positive relationships with both our clients AND our partners
• Someone who is a strong individual contributor but also embraces the importance of working collaboratively with the rest of the Jetsparency team to make everyone excel
• Someone who strives for excellence, always giving it their best

EXPERIENCE REQUIRED

• 2+ years directly assisting high level executives (or equivalent experience)
• College Degree

TO APPLY

• Please email your resume and cover letter to ashley@jetsparency.com
• Please make the subject of your email “Your BEST Hire Ever!”
• Please make sure your name is listed in the file name of your Resume (i.e. “Jackie Smith’s Resume”)
• Please tell us about one of your favorite customer service experiences
• Please tell us one thing about yourself that’s unrelated to this job post so we can get to know you a little better