Job Title: Concierge

Job Type: Full Time, Hourly

Schedule: Must be available mornings, nights, weekends, and holidays.

Duties/Responsibilities

· Manages the day-to-day responsibilities associated with accommodating owner and guest arrivals, departures, and requirements at the main desk of the establishment.

· Responsible for creating and assigning access control cards and fobs.

· Solely responsible for vendor/contractor check-in and check-out processes.

· Answers incoming telephone calls, text messages, and emails in a timely manner.

· Receives, logs, and delivers all incoming packages and deliveries for owners.

· Schedules, cancels, and confirms any work being done in residential units.

· Validates Certificates of Insurance to ensure accuracy.

· Upkeep of the building calendar.

· Receives and delivers grocery and food deliveries.

· Responsible for reviewing camera footage throughout shift.

· Ensures property security throughout shift.

· Transmits and/or receives messages.

· Keeps record of owners on property at any given time.

· Confers with staff members to assist owners as needed.

· Answers inquiries pertaining to condo services and area attractions.

· Handles owner complaints or concerns.

· Maintains records and reports via Building Link.

· Provides access to residential units permitted by the unit owner.

· Recommends services, restaurants, attractions, and curates the living experience for unit owners.

· Make reservations at local establishments upon request of owners.

· Perform other duties as assigned by the Property Manager.

Physical Requirements

· Must have excellent communication skills and phone etiquette.

· Attention to detail.

· Computer literacy is required.

· Must have a polished demeanor.