Position Description: Jim Coleman, Ltd. (JCL Promo), is seeking a Account Manager to be the primary liaison between our company and our clients. The Account Manager will interact routinely with our clients to articulate our business capabilities and manage ongoing projects. They will work very closely with owners and other internal staff to assist in the creation and support of industry leading solutions that help our clients exceed their marketing and sales goals. This position will work closely with team members to ensure that all project requirements, deadlines, and schedules are completed while building and maintaining trust with each customer account. A successful Account Manager, will have strong sales, strategic planning, project management, analytical, and decision-making skills.
Primary Duties and Responsibilities:
Serves as a liaison with the company's customers, developing relationships, providing guidance and advice and ensuring all the customer's needs are being met
Inbound calls, outbound calls, and managing and responding to emails.
Develop new business with current clients, inbound leads and seek and find new opportunities
Offers creative and analytic customer service
Assist in creating and implementing marketing plans and providing analysis
Product Quotes, product research and recommendations, order processing, invoicing
Qualifications
Experience in the promotional product industry a plus
Undergraduate degree or 2+ years related experience. Concentration in marketing, communications, or business a plus.
Excellent oral and written communications, project management and organizational skills and the demonstrated ability to work as a team player are required.
Sales and marketing background.
Database and customer relationship management/order entry experience.
Attention to detail with strong business/math skill sets.
Graphic design experience in Adobe Illustrator a plus
Experience in email marketing, social media, direct mail, google analytics a plus.
We offer: 401K match, profit sharing, BCBS insurance, paid vacations, bonus pay on developing and managing new business.