Job Description
CUSTOMER SERVICE REPRESENTATIVES
Jimway Inc, a company of designing, manufacturing, and distributing quality lighting products to the residential market located in Rancho Dominguez, California is currently seeking a high caliber CUSTOMER SERVICE REPRESENTATIVE.
Our clientele includes retailers, big box, clubs, and national accounts. Our ideal candidates must be detail oriented and have the ability to multi-task. We are seeking individuals that can assist by phone and via-email in a prompt and courteous manner with excellent communication and problem solving skills with the ability to continuously follow through on tasks from beginning to end.
JOB RESPONSIBILITIES & DUTIES
Assists all customer calls with product, pricing or shipping information in a timely manner.
Answers in a prompt and courteous manner all customer calls.
Process customer orders within 8 hours from time of receipt.
Ensure accuracy in our system on customer orders.
Respond to customer emails either via phone or email and address their concerns within a few hours.
Check voicemails periodically throughout the day and respond to customers in a timely manner.
When other departments reach out to CSR with additional information required, please ensure to obtain information and respond within 24hours.
Informs the shipping department of any orders that need expediting or “special” handling and ensure this information is updated in the system properly.
Process COD/CIA orders including estimating freight charges.
Process Credit Card Transactions.
Help resolve pricing issues on orders with outside reps or customers.
Work with proper departments to obtain estimated freight charges per the customer request.
Track shipments per the customer request including PODs when needed.
Maintain, track and allocate backorders including air shipments.
Coordinate with CSM on items that are going to be discontinued, change of value class and communication to sales for updating the website and AS400 system.
Processes all catalog orders for sales representatives and customers upon request.
Assists with processing Jimway sales orders.
Assists supervisor when needed with quote maintenance, chargebacks, program updates, writing procedures and miscellaneous duties as the need arises.
Daily filing of pick list, invoices, and credit/debit memos.
Maintains a clean, safe and unobstructed workspace.
These duties are not exclusive and with consideration of the job requirements and employees skills, this job description can be added to or taken away at the discretion of the employee’s immediate supervisor.
JOB SKILLS AND REQUIREMENTS
AA Degree and a minimum three years “hands-on” experience.
A demonstrated team player.
Demonstrated ability to write simple correspondence.
Basic typing (40-55 wpm).
Good organizational skills with a focus on detail.
Pleasant personality on the telephone coupled with good telephone etiquette.
Excellent verbal communication skills.
Good written communication skills.
Proficient in the MS Windows operating system, MS Word, MS Excel, Internet, and E-Mail.
Regular, timely attendance.
We offer an excellent benefits package to include 401K, paid time off for sick, vacation and holidays. We also offer a comprehensive health plan for employees and subsidized benefits for their families.
To apply for this excellent opportunity please send your resume in word format to:
jobs@jimway.com or via fax at (310) 886-3719, attention Human Resources
Company Description
Founded in 1983, The Jimway Group is a leading designer and wholesaler of quality lighting products located in Rancho Dominguez, California operating under the Designers Fountain, New Earth, Altair, and Envirolite brands. Our products encompass a diverse range of product categories; from radiant chandeliers to tough-as-nails shoplights to state of the art LED fixtures. Our goal from the beginning has been high quality, cutting-edge designs at an affordable price. Jimway has been family-owned and operated from the start, and this family style culture continues to this day. Our culture is one where employees truly care about one another. We offer excellent benefits, career progression, and an enthusiastic and friendly atmosphere. Come join the Jimway family and help us write the next 20 years of our success story! To join our team, please contact us at humanresources@jimway.com Specialties Recessed Lighting, Chandelier, Vanity Lighting, Sconces, LED, Energy Star, Dark Sky