Benefits:

Competitive salary

Free uniforms

Health insurance

Paid time off

Dental insurance

Parental leave

Training & development

Vision insurance

Servpro of Lakewood East is hiring a Job File Coordinator!

Benefits

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

Audit & Compliance: Review all job files (photos, notes, and moisture readings) to ensure they meet SERVPRO corporate and insurance program standards.

Project Tracking: Monitor the "Work-in-Progress" (WIP) board to ensure jobs are moving through the pipeline from initial call to final invoice.

Estimating Support: Assist Project Managers in drafting preliminary estimates using Xactimate and proprietary SERVPRO software.

Communication: Act as a primary point of contact for insurance adjusters, providing them with the documentation they need to approve claims.

Customer Service: Provide empathetic updates to homeowners and business owners during their restoration journey.

Position Requirements

High school diploma/GED (preferred)

At least 1 year of customer service and/or office-related experience

Ability to multitask and to remain detail orientated

Must be knowledgeable in relevant computer applications

Proficient in Xactimate

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.