Benefits:
Health insurance
Paid time off
Training & development
401(k) matching
Competitive salary
Join Our Team as a Job File Coordinator
SERVPRO of San Diego East & Mid-City
Are you highly organized, detail-oriented, and passionate about keeping projects on track?
SERVPRO of San Diego East & Mid-City is looking for a Job File Coordinator to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in ensuring every project is completed accurately from start to finish.
As the Job File Coordinator, you'll be the operational hub between our office, production teams, customers, and insurance partners. You'll oversee the administrative side of restoration projects—from the moment a job is received until the final invoice is submitted—ensuring every file is complete, compliant, and ready for payment.
If you're someone who enjoys organization, technology, communication, and making sure nothing falls through the cracks, we'd love to meet you.
What We Offer
Competitive hourly pay
Health benefits
Paid vacation and holidays
Paid training and professional development
Opportunities for advancement within a growing company
Supportive team environment
The opportunity to make a difference by helping families and businesses recover after disasters
What You'll Do
As our Job File Coordinator, you'll be responsible for managing every administrative aspect of restoration projects.
Job File Management
Monitor every active job from first notice of loss through final invoicing
Maintain accurate job files and ensure all documentation is complete
Track project progress daily and keep our Work-In-Progress (WIP) board up to date
Verify all required documentation is uploaded accurately and on time
Estimating & Documentation
Create and review restoration estimates using industry estimating software
Review production photos, scope notes, moisture logs, and supporting documentation
Ensure estimates accurately reflect all work performed
Audit job files before submission to verify compliance with company and insurance program requirements
Production Support
Communicate daily with Project Managers and Production Technicians
Ensure field crews capture required documentation while on-site
Assist crews with documentation requirements and workflow questions
Help resolve missing documentation before jobs are closed
Customer & Stakeholder Communication
Maintain professional communication with customers, insurance adjusters, project managers, subcontractors, and internal departments
Provide updates on project status when needed
Help ensure clients receive an exceptional customer experience throughout the restoration process
Quality Assurance
Perform detailed audits on completed projects
Verify timestamps, documentation, and project data for accuracy
Ensure compliance with insurance program guidelines and company standards
Identify discrepancies before invoicing to reduce delays and improve collections
Job Close-Out
Coordinate project completion with Accounting
Prepare completed files for final upload and billing
Ensure invoices accurately reflect all approved work performed
Help drive faster collections by submitting complete, audit-ready job files
Team Collaboration
Support office operations as needed
Assist other departments during busy periods
Continuously look for ways to improve efficiency and workflow
What We're Looking For
The ideal candidate is someone who enjoys bringing order to complexity and can confidently manage multiple projects at once.
Qualifications
High School Diploma or GED
Previous office, administrative, estimating, or project coordination experience preferred
Experience in restoration, construction, insurance, or property claims is a plus
Skills That Will Help You Succeed
Exceptional organizational skills
Strong attention to detail
Excellent written and verbal communication
Outstanding customer service skills
Ability to prioritize multiple projects in a fast-paced environment
Strong computer skills and ability to quickly learn new software
Problem-solving mindset
Ability to work independently while collaborating with multiple departments
Software Experience (Preferred)
Experience with any of the following is a plus:
Xactimate
DASH
Encircle
Microsoft Office (Excel, Outlook, Word, Teams)
Google Workspace
Restoration management software
Why SERVPRO?
Every day is different.
Our team helps homeowners and businesses recover after water, fire, mold, storm, and biohazard losses. Behind every successful project is an organized Job File Coordinator ensuring that every detail is documented correctly, every estimate is accurate, and every customer receives exceptional service.
Your work directly impacts our ability to help people during some of the most challenging times in their lives.
If you enjoy working with great people, solving problems, and taking pride in accuracy and organization, this is a career where you can truly make a difference.
Apply Today!
Ready to join one of the nation's leading restoration companies, and make it "like it never even happened?"
Send your resume to: office@servprosandiegoeast.com
We look forward to meeting you!
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.