Benefits:

401(k)

Health insurance

Paid time off

Servpro of Northwest Brooklyn is hiring a Job File Coordinator!

Benefits

Health Insurance

401K

Paid time off

And more!

The Job File Coordinator is the key player in our office operations. In this role, you’ll serve as the backbone of our mitigation projects, ensuring they progress smoothly from start to finish. You’ll be responsible for managing compliance documents, coordinating schedules, and facilitating clear communication between project managers, technicians, customers, and adjusters. Your work keeps every project organized, on track, and set up for success. This is a fast-paced and challenging role, best suited for candidates who are detail-oriented and able to remain calm under pressure.

Key Responsibilities

Responsible for clear and efficient project communication with the customers and insurance adjusters

Maintain and monitor job statuses

High level customer service

Review and validate job site documentation

Review completed job files for accuracy

Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end

Collaborate and assist with other departments, as needed

Answer phones

Schedule appointments and maintain calendar

Maintain a work in progress board

Position Requirements

High school diploma/GED (preferred)

At least 1 year of customer service and/or office-related experience

Ability to multitask and to remain detail orientated

Must be knowledgeable in relevant computer applications (MS Office, project management tools)

Ability to learn new software

Must pay attention to detail

Strong organizational and multitasking skills

Excellent written and verbal communication

Skills/Physical Demands/Competencies Experience using estimating platforms such as Xactimate and Symbility is preferred but not required.

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.