Benefits:

Overtime Opportunities

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Summary

Are you a self-motivated, well organized office professional? Do you enjoy helping others?

As a Job File Coordinator you will assist with scheduling assessment of the work that would need to be completed. You will also work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates.

We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

We are a family owned, and veteran ran company with a welcoming and energetic culture.

Responsibilities

Dispatch and schedule restoration teams to incoming leads and projects

Review and maintain scheduling so that appropriate teams are routed accordingly

Perform detailed and accurate data entry

Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications

Responsible for clear and efficient project communication with customers, Managers, Crew Chiefs and Technicians.

Daily project(s) oversight to include monitoring status, audit, and work-in-progress

Review and validate job site documentation

Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end

Collaborate and assist with other departments, as needed

Requirements

Minimum of 2 years of customer service and/or office-related experience

Knowledgeable and comfortable working with various computer programs

Strong work ethic

Honest and accountable

Strong oral communication skills

High School diploma/GED preferred

Ability to multitask while recording accurate details

Knowledge of our geographical area preferred

Valid driver's license

Physical and Work Environment Requirements

Occasionally – Lifting files, opening file cabinets, bending and standing

Constant – Sitting and typing

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working hours varying between 7:00am-7:00pm, Monday–Friday, minimum of 40 hours per week. This position may require longer hours and flexibility in hours may be needed depending upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.