Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
SERVPRO of Southern York County is hiring a Job File Coordinator!
Already know how to keep jobs moving, paperwork tight, and customers in the loop? This role was built for you.
We’re looking for a Job File Coordinator who thrives in a fast-paced environment managing multiple jobs, keeping documentation airtight, and ensuring clear communication between customers, production teams, and office staff. If you’ve worked in a similar role before, you’ll feel right at home—and have room to grow.
Benefits
Competitive compensation
401(k) with employer match
Health, dental, and vision insurance available
Paid training
Career progression opportunities
Professional development
…and more!
What You’ll Be Doing
Serve as the main point of contact for customers, maintaining clear and professional communication throughout each project
Monitor incoming leads from conversion through active job status, completion, and invoicing
Oversee daily job progress, including Drybook, job status updates, audits, and work-in-progress tracking
Maintain an accurate Work-in-Progress (WIP) board for all active jobs
Communicate daily with Production crews to ensure all required documentation is captured on-site at the point of service
Create and review estimates based on scope, photos, and field documentation
Review and validate all job file documentation for accuracy, completeness, and compliance with program requirements
Perform internal audits to ensure all work performed is properly documented and invoiced
Review timestamps and data points to ensure accurate reporting and KPMs
Complete all job close-out activities, including coordinating with accounting for proper invoicing
Work closely with Project Managers and other departments to keep projects moving efficiently
Assist other departments as needed
What Makes You a Great Fit
Experience as a Job File Coordinator or in a similar administrative/estimating role is a strong plus
Highly organized with strong attention to detail
Ability to multitask and manage multiple jobs at once in a fast-paced environment
Strong customer service and communication skills
Comfortable using computers and learning new systems quickly
Experience in restoration, construction, or insurance industry is a plus
Education & Experience Requirements
High school diploma or GED required
Previous office or job file coordinator experience preferred
Strong administrative, organizational, and communication skills
Proficiency with digital tools and job management systems
Work Environment & Schedule
This is a largely sedentary role in a fast-paced office environment where organization and follow-through are key. Some filing is required, including lifting files, opening cabinets, and occasional bending or standing.
This is a full-time position with hours typically between 8:00 a.m. and 5:00 p.m., Monday–Friday. Some flexibility and occasional extended hours may be required based on business needs.
Employment is contingent on successfully completing a background check, subject to applicable law.
If you take pride in clean files, smooth workflows, and keeping projects on track—we want to hear from you!
Each SERVPRO® Franchise is independently owned and operated.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.