Job Description
Job Description
Infrastructure Support Engineer / IT Help Desk
Responsibilities:
- Diagnosing and troubleshooting firewall, router and switch problems at data center.
- Install, maintain and upgrade equipment and its associated infrastructure.
- Provides network and host based security, incident response, firewall and VPN management and administration
- Provide existing infrastructure support for servers and applications
- Manage projects and maintenance tasks working ticketing system
- Monitors Network for usage anticipate and identify problems suggest solutions
- Implement the necessary controls and procedures to protect information systems
- Work with 3rd party vendors and providers with support
- Ensure that system is resilient and can recover from outage
- Provide end user desktop support
- Perform other tasks as requested by manager
Required Skills:
- Citrix administration
- Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
- Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology
- Hands on experience working with VPN technologies
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Expert-level skills with Windows and Mac OS
- VMware enterprise administration experience a plus
- Knowledge or experience of developing hot/warm sites
- Experience or knowledge of Cloud technologies (AWS, Azure, etc)
- Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources
Other Essential Skills:
- Interpersonal and communication skills to to both technical and non-technical audiences
- Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information
- Enjoys helping people
- Shows initiative and is motivated to undertake projects, research, and development opportunities on their own
Company Description
JobSource has maintained a leadership position through the years based on a valuable premise – we invest in people. Today that focus benefits our customers wherever they operate around Southern California to individuals, non-profit organizations and corporations in the Northern American Continent in a growing number of specialized fields. We continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs.