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Infrastructure Support/IT Help Desk

JobSource North America

Infrastructure Support/IT Help Desk

Fullerton, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description

    Infrastructure Support Engineer / IT Help Desk

    Responsibilities:

    • Diagnosing and troubleshooting firewall, router and switch problems at data center.
    • Install, maintain and upgrade equipment and its associated infrastructure.
    • Provides network and host based security, incident response, firewall and VPN management and administration
    • Provide existing infrastructure support for servers and applications
    • Manage projects and maintenance tasks working ticketing system
    • Monitors Network for usage anticipate and identify problems suggest solutions
    • Implement the necessary controls and procedures to protect information systems
    • Work with 3rd party vendors and providers with support
    • Ensure that system is resilient and can recover from outage
    • Provide end user desktop support
    • Perform other tasks as requested by manager

    Required Skills:

    • Citrix administration
    • Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
    • Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology
    • Hands on experience working with VPN technologies
    • Identifies, researches, and resolves technical problems.
    • Documents, tracks and monitors the problem to ensure a timely resolution.
    • Expert-level skills with Windows and Mac OS
    • VMware enterprise administration experience a plus
    • Knowledge or experience of developing hot/warm sites
    • Experience or knowledge of Cloud technologies (AWS, Azure, etc)
    • Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources

    Other Essential Skills:

    • Interpersonal and communication skills to to both technical and non-technical audiences
    • Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information
    • Enjoys helping people
    • Shows initiative and is motivated to undertake projects, research, and development opportunities on their own

    Company Description

    JobSource has maintained a leadership position through the years based on a valuable premise – we invest in people. Today that focus benefits our customers wherever they operate around Southern California to individuals, non-profit organizations and corporations in the Northern American Continent in a growing number of specialized fields. We continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs.