Job Description
Job Description
The JobSquad Staffing Solutions is currently looking for a **Technology Support Specialist **to work at a company located in the Miami, FL area!
Job Title
Technology Support Specialist
Position Location
Miami,FL (Hybrid)
Pay/hours for position
$50-55k + quarterly bonuses company-wide.
Requirements of position
- AA/AS Degree (or equivalent experience)
- Minimum five years’ field-related experience with emphasis on desktop support operations.
- Strong knowledge and troubleshooting of desktop hardware: Apple, Dell PCs/laptops/tablets/iPad/iPhone/IoT devices, printers.
- Strong knowledge and troubleshooting of MAC/PC Software: MacOS, Windows 10/11, Microsoft Office 365, Adobe Creative Suite, and Mac-certified applications.
- Strong knowledge of MS Active Directory, VMware, Windows Server, MS Exchange, Teams, Zoom, cloud/SaaS applications, PC imaging, and deployment technologies.
- Strong knowledge and troubleshooting of networking connectivity and protocols: Ethernet and TCP/IP.
- Excellent written/oral communication, interpersonal, and problem-solving skills
- Able to thrive in both independent and collaborative work environments.
- Dedicated, innovative, and self-motivated team player.
- Able to effectively oversee multiple and concurrent projects/responsibilities.
- Ability to work flexible hours, days, and shifts, including weekends and holidays if needed.
- Ability to commute and travel to our worksites when needed.
- Ability to represent the company’s Technology area professionally to internal and external customers.
- Able to lift up to 25 lbs.
- Bilingual (English & Spanish) is a plus.
- MCP, Network+, A+, or other computer certification is required.
- Knowledge of PC hardware: Dell PCs and laptops
- Knowledge of PC Software: Windows 10/11, MacOS, Microsoft Office
- Knowledge of networking protocols: Ethernet and TCP/IP.
Responsibilities of position
Service Desk Administration
- Monitors the help desk queue for new requests (including help desk voice mail and email)
- Processes help desk requests on time, adhering to defined incident/request/problem ticket SLAs.
- Maintains excellent customer service when resolving technical issues, following cases, and providing proactive resolution updates to the team.
- Serves as liaison between end-users and the technology team to communicate issues, problems, and questions.
- Attends weekly meetings with the technology team to review tickets and execution and provide feedback.
- Analyzes operational procedures and recommends improvements.
- Creates and leverages help desk reports to demonstrate performance against SLAs
Equipment Set-up and Management:
- Supports remote users using remote support tools, including ConnectWise Connect and Anydesk
- Maintains systems, applications, security, and network configurations.
- Troubleshoots Tier 1 network & system performance issues
- Documents system components, configurations, and procedures
- Assists security and server analysts in deploying updates and patches.
- Researches patches, updates, and solutions for computer issues, both hardware and software-related
- Ensures full and incremental backups are completed and report issues to technical analysts for investigation.
- Supports AV configurations for large department and company meetings
- Images and deploys user hardware - PC, MAC, Phones, peripherals, etc.
- Provides training to end users as needed.
- Prepares evaluations of software or hardware and recommends improvements or upgrades.
- Maintains inventory of the company devices and equipment; and monitors the status of PCs, MACs, laptops, tablets, iPhones, iPads, desk phones, printers, and other equipment.
- Recommends new equipment purchases when necessary - monitors and manages minimum quantities for consumables and peripherals.
- Ensures company group members are aware of the policies and best practices for all supported software and assets - desk phones, VM, PC, mobile devices, OneDrive, FTP, email, and encryption.
- Performs other work-related duties as assigned by the Leader of Technology.
The JobSquad Staffing Solutions is made up of experts around the country. Serving our local workforce communities is our passion.
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Company Description
JobSquad Staffing Solutions - Is a solid staffing company offering transparent communication from start to finish. Our ultimate goal is to find the career for you!
Company Description
JobSquad Staffing Solutions - Is a solid staffing company offering transparent communication from start to finish. Our ultimate goal is to find the career for you!