Job Description
Minimum of 5 years of previous computer network/server installation and maintenance experience. Access Control and CCTV Experience, Identity Management software
Responsibilities may include installation, configuration, and support a local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system related to electronic security. May maintain network hardware and software. May monitor network to ensure network availability to all system users and performs necessary maintenance to support network availability on assigned projects. Responsibilities may also include providing our customers with custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation regarding Electronic Security Systems (ESS). Typically handles projects that vary in complexity. Installs, configures and supports a variety of network systems and equipment for assigned Security, Financial Banking, Healthcare Technologies and/or Building Automation projects including routine and non-routing projects. Works directly with client IT departments to ensure all scope and interface is planned and implemented. Provides IT/networking consulting support for clients as necessary. Monitors and reviews system log reports and network documentation. Assists Project Specialists with IT/networking technical issues on projects. Assists Service Specialists with IT/networking service calls. Assists the sales team with developing proposals and designs for sales proposals. Provides more complex technical advice as required for system planning. May assist with internal office network, IT and laptop support. May be responsible for building, maintaining and providing security on routers and firewalls. Consults with engineering personnel to resolve unusual problems in system operation, maintenance. Reviews and identifies new products & tools to improve productivity and efficiencies. Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc. May work with other CTCs or customers to provide Strategic Account support. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. May carry out in-depth analysis of plans, functional specifications and contracts in order to determine, perform and advise on overall project requirements; may manage all routine aspects of project including estimating, design, tracking, start up and planning phases. May prepare and/or review formal submittal booklets, containing schematics, and technical literature as necessary to support assigned tasks/jobs. May provide on site assistance with start up, check out and turnover processes. May provide diagnostic and troubleshooting support for possible problems including debugging software, installation problems etc. to existing customers, sales team and service department as necessary. May perform Systems upgrades on large, Enterprise Class systems including acting as the team lead when additional manpower is necessary. Performs other duties and responsibilities as requested or required.
Qualifications
May be responsible for building, maintaining and providing security on routers and firewalls. Consults with engineering personnel to resolve unusual problems in system operation, maintenance. Reviews and identifies new products & tools to improve productivity and efficiencies. Implements these ideas with the rest of the project team. Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc. May work with other CTCs or customers to provide Strategic Account support. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. May carry out in-depth analysis of plans, functional specifications and contracts in order to determine, perform and advise on overall project requirements; may manage all routine aspects of project including estimating, design, tracking, start up and planning phases. May prepare and/or review formal submittal booklets, containing schematics, and technical literature as necessary to support assigned tasks/jobs. May provide on site assistance with start up, check out and turnover processes. May provide diagnostic and troubleshooting support for possible problems including debugging software, installation problems etc. to existing customers, sales team and service department as necessary. May perform Systems upgrades on large, Enterprise Class systems including acting as the team lead when additional manpower is necessary. Performs other duties and responsibilities as requested or required.
Strong programming skills and proven ability to troubleshoot problems and look for solutions Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted Must be a self-starter and work well without supervision Strong verbal, written and interpersonal communication skills Solid organizational skills and the ability to handle multiple projects simultaneously Comprehensive understanding of physical access control systems (PACS) and network video systems Ability to navigate a network environment using remote support tools Ability to manage the day-today activities through a self-motivated attitude that ensures your assigned tasks and/or projects are completed effectively and in a timely manner Ability to communicate both technical and project requirements to the different stakeholders
Must have valid drivers license with a clean driving record.
Additional Information
Excellent cultuure, compensation, benefits, 401k, upward mobility within the company