Job Description:
IT Specialist is an administrator that maintains, upgrades and manages customer software, hardware and networks. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of users. You must have knowledge of Meraki and Cisco routers and switches, Microsoft 365 in all aspects, VM Ware, Tenant migration, managing firewalls, creating and managing active directories. Also, management experience is preferred.
Your goal will be to ensure that the customer technology infrastructure runs smoothly and efficiently.
Responsibilities:
Actively review real-time monitoring alerts and provide proactive support
Install and configure software, hardware and cloud infrastructure resources
Manage servers and IT management tools
Assist in developing and maintaining customer networks
Monitor performance and help maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Consult with customers to discover and recommend technology
Develop expertise to train staff on new technologies
Build customer documentation and IT policies
Other Responsibilities:
A part of the helpdesk team
Assists with office management
Recommended Experience: 4+ years in IT or related field
Requirements / Education:
Proven experience as an IT Administrator or similar role
Experience with servers, networks and patch management
Knowledge of system security and data backup/recovery
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Excellent communication skills
AS or BS in Computer Science, Information Technology or relevant experience
Professional certification is a plus (e.g. Microsoft Certification, Cisco Certification, etc.)Responsibilities:
Job Type: Full-time
Pay: $75,000 - $110,000 per year
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus opportunities
Work Location: In person