Job Description

Location: 8600 Springbrook Dr NW, Coon Rapids, Minnesota, United States, 55433-6033

Job Title: Guest Advocate (On-Demand)

Starting Hourly Rate: $16.00 USD

About Target

Target is a well-known retailer and a Fortune 50 company. We have over 350,000 team members worldwide and are committed to helping families find joy in everyday life. We prioritize making a positive impact in the communities where we live, work, and play. At Target, we value relationships, foster talent, and work together as one team. Our purpose is to care, grow, and succeed together.

About the On-Demand Role

As an On-Demand team member, you have the flexibility to work as much or as little as you like. Your schedule may vary based on shift availability and store needs. This role is perfect for those who prefer a personalized work schedule.

As an On-Demand team member, you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members using our myTime mobile scheduling app. We expect active engagement from you by picking up and working shifts, as well as responding to our attempts at contact. Regular attendance is necessary, and it's important to work at least one shift within six months to maintain your employment with Target.

If you are offered a position as an On-Demand team member, you will attend a Target Welcome orientation and participate in a short-term structured training schedule to ensure you are prepared for your new role. After that, you can use the myTime mobile scheduling app to pick up the shifts that work best for you.

About Service & Engagement

As a Guest Advocate, you will be an advocate for guest experience. You will welcome and thank guests, exceed their service expectations, and provide assistance in both physical and digital services. You will be knowledgeable about the products and services available in the store to enhance the guest experience.

Responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience
• Create a welcoming experience by greeting all guests authentically
• Observe and understand guest needs through body language and verbal cues
• Engage with guests, ask questions to understand their specific needs
• Be knowledgeable about the tools, products, and services available in the store
• Thank guests and express appreciation for choosing Target
• Efficiently scan and bag guest items, following food safety standards
• Minimize guest wait time while maintaining accuracy
• Inform guests about brand launches, store activities, and events
• Promote and educate guests about the Target RedCard and other available services
• Assist guests in enrolling, activating, and using fulfillment services like Drive Up and Order Pick Up
• Show guests how to use the Target App and its features
• Handle returns, de-escalate negative situations, and maintain guest satisfaction
• Provide easy and seamless service to guests utilizing Order Pick Up, Drive Up, and Registry
• Maintain cleanliness and organization in your work area
• Follow ethical conduct, safety, and compliance practices
• Work in a safe manner and comply with all safety policies and best practices
• Support guest services such as order pick up and drive-up
• Perform other duties as assigned based on business needs

Requirements:

• Effective communication skills
• Friendly and helpful attitude towards guests and team members
• Attention to detail while multitasking
• Willingness to educate guests and sell products and services
• Ability to learn and adapt to evolving technology
• Ability to work independently and as a part of a team

Additional Information:

• Cash handling and merchandise handling skills
• Ability to lift up to 15 pounds and occasionally up to 40 pounds
• Flexible work schedule, including nights, weekends, and holidays
• Active engagement as an On-Demand team member
• Prompt response to our contact attempts
• Attendance at Target Welcome orientation and training

Americans with Disabilities Act (ADA)

Target is committed to providing reasonable accommodations during the application process for individuals with disabilities. If you require assistance, please contact your nearest Target store or Distribution Center, or reach out to Guest Services at 1-800-440-0680 for additional information.