Job Description

NAPA: Join our team and make a difference! We are dedicated to hiring the best people to ensure that the right parts are delivered to the right place at the right time.

The Role:

We are looking for a compassionate and knowledgeable Parts Professional who can provide exceptional service to all customers, whether over the phone, in-store, or at a dealer's shop. Your responsibilities will include looking up parts applications, processing orders accurately and efficiently, and assisting customers with technical inquiries. You will also be a resource for advice to other store personnel.

A Day in the Life:

• Practice excellent sales techniques, such as greeting customers and demonstrating product knowledge.
• Ensure customer satisfaction by securing the right parts and resolving any issues.
• Present yourself professionally and maintain a positive attitude.
• Stay updated on the store's pricing methods and utilize the catalog and POS system efficiently.
• Support the sales team by processing stock orders and maintaining the store's appearance.
• Participate in training sessions as required.
• Complete any other tasks assigned by management.

What you'll need:

• High School Diploma or equivalent.
• Ability to build and maintain good relationships with customers by providing courteous, efficient, and professional service.
• Literacy in recognizing part numbers and line codes for accurate selection and delivery of parts.
• Excellent communication and organizational skills.
• Ability to work well with people in a fast-paced environment and handle pressure calmly.
• ASE Parts Specialist certification (automotive).
• Familiarity with the store's service area and ability to operate a manual transmission vehicle.
• Flexibility to work retail hours at any store location.

And if you have this, even better:

• Experience using TAMS point-of-sale system and cataloging.
• Ability to process cash, check, and credit card transactions.
• Good visual recognition of letters and numbers.
• Ability to stand and walk for an entire shift.
• Capability to lift and move parts and boxes up to 60 pounds.
• Able to reach both floor-level and upper shelves as required.
• Capacity to handle heavy equipment with the aid of moving aids.

Why NAPA is the right place for you:

• Outstanding health benefits and 401K.
• We are a stable company, ranked Fortune 200, and we treat our employees like family.
• We have a company culture that values hard work and supports ongoing development.
• Opportunity for career growth and access to multiple career paths with support from leaders and teammates.

Next Steps:

If you feel this role is a great fit for you, please take a moment to complete our quick and easy application. We are thrilled that you are considering NAPA as your future employer.

If this role isn't the right fit for you, please check out our other available careers at jobs.genpt.com.

If you're interested in future opportunities, you can join our Talent Community on jobs.genpt.com or create an account to receive email alerts for new job postings that match your interests.

NAPA is an equal opportunity employer that values diversity and inclusion. We welcome individuals of all backgrounds and do not discriminate based on sex, race, religion, age, disability, sexual orientation, gender identity or expression, or any other protected characteristic. Our hiring decisions are based on ability, experience, and conduct.