Job Description

Job Ad: Guest Advocate at Target

About Target:

Target is a well-known and respected Fortune 50 company and one of America's leading retailers. With over 400,000 team members worldwide, we value our communities and invest in the places we live, work, and play. At Target, we prioritize relationships, talent development, and teamwork. Our purpose is ingrained in who we are, what we value, and how we work - caring, growing, and winning together.

About the Role:

As a Guest Advocate, you have the opportunity to create a welcoming and inclusive guest experience at Target. Advocating for exceptional service both in person and online, you will exceed guest expectations and help them with their needs. Your role will involve problem-solving, adapting to different interactions, promoting and selling various services, and ensuring an effortless shopping experience for our guests.

Your Responsibilities:

• Create a welcoming experience by genuinely greeting and engaging with all guests
• Quickly understand if a guest needs assistance, and tailor your approach accordingly
• Ask questions to better understand the specific needs of each guest
• Be knowledgeable about the tools, products, and services available to improve the guest experience
• Scan and bag items efficiently, maintaining food safety standards
• Minimize guest wait time while ensuring accuracy and maintaining service
• Inform guests about upcoming launches, store activities, and events
• Promote the benefits of the Target RedCard and assist guests with the application process
• Demonstrate how to use the Target App and its various features and offerings
• Support and educate guests on fulfillment services, such as Order Pick Up and Drive Up
• Handle returns following our policies and procedures
• Resolve any negative situations and de-escalate conflicts
• Ensure a clean and organized work area
• Stock supplies and maintain compliance with safety policies and best practices
• Support guest services such as Order Pick Up and Drive Up while complying with applicable laws
• Perform other duties as required based on business needs

What We Are Looking For:

• Enthusiasm to work in a fun and energetic environment and deliver for our guests
• Excitement for providing outstanding service that makes our guests say "I LOVE TARGET!"
• Enjoyment in interacting with people and making things easy for others
• Ability to communicate effectively and be attentive to guests' needs
• A welcoming and helpful attitude towards guests and team members
• Attention to detail while multitasking
• Willingness to educate guests and sell products and services
• Adaptability to evolving technology needs
• Ability to work independently and as part of a team

Additional Expectations:

• Accurate handling of cash register operations and transactions
• Capability to work outdoors in various weather conditions
• Ability to scan, handle, and move merchandise safely and efficiently
• Flexibility in work schedule, including nights, weekends, and holidays

Americans with Disabilities Act (ADA):

If you have a disability and require assistance during the application process, Target will provide reasonable accommodations upon request to comply with applicable laws. Please visit your nearest Target store or Supply Chain Facility or contact Guest Services at 1-800-440-0680 for more information.

Response:

• Thank you for your interest in the Guest Advocate position at Target.
• We appreciate your enthusiasm for creating a welcoming and inclusive guest experience.
• We believe in providing exceptional service and exceeding guest expectations.
• Your ability to adapt, problem-solve, and promote our various services is valued.
• We offer a fun and energetic work environment where teamwork is essential.
• If you enjoy interacting with people and making things easy for others, this role may be a great fit for you.
• We provide comprehensive training to ensure your success as a Guest Advocate.
• At Target, we care about our teams' well-being and offer competitive benefits.
• To apply or learn more about reasonable accommodations, visit your nearest Target store or contact Guest Services at 1-800-440-0680.

Thank you for considering Target as your next work opportunity. We look forward to receiving your application!