Job Description

Position Type:

Full-time

Type Of Hire:

Experienced (combination of relevant work experience and education)

Education Desired:

General Equivalency Diploma

Travel Percentage:

0%

Job Description

We are FIS. We use our technology to power the world's economy, and our teams bring innovation to life. We believe in diversity and are dedicated to providing the best products and solutions for everyone - our colleagues, clients, and communities. If you're ready to learn, grow, and make a difference through a career in fintech, we'd like to ask: Are you FIS?

What You Will Be Doing:

- Learn and stay updated on Visa and MasterCard rules, federal and state regulations, and internal procedures related to chargeback dispute processing. - Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules, and regulations. - Review, research, and resolve dispute inquiries from cardholders, financial institutions, merchants, and internal departments. Efficient and effective dispute resolution prevents financial loss for FIS and merchants. - Ensure compliance with federal and state regulations when resolving billing errors. - Respond to merchants' phone inquiries regarding disputes. - Escalate unresolved problems to the appropriate resource and follow up with coaching and mentoring to learn the correct solution and expand overall knowledge. - Handle non-posted items, retrieval projects, and authorization chargebacks. - Meet job standards, including quality standards and adherence to schedule. - Perform other related duties as needed.

What You Bring:

- Knowledge of Visa/MasterCard operating rules, federal and state regulations. - Knowledge of processes and procedures related to credit, debit, and prepaid debit dispute processing. - Excellent customer service skills to ensure high levels of customer satisfaction. - Effective verbal and written communication skills. - Computer navigation and operation skills. - Detail-oriented with good organizational skills. - Ability to manage multiple tasks. - Ability to work independently and in a team environment. - Ability to maintain confidentiality. Also, please note that overtime work is an essential function of this position. There may be times when you will be required to work overtime.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, or other protected characteristics. The EEO is the Law poster is available here and the supplement document is available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS primarily involves direct sourcing. Only a small portion of our hiring is done through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

#pridepass

---------- Response: Thank you for your interest in the position at FIS! We are an inclusive company that values diversity. If you're ready to make a difference in the world of finance and technology, we'd love to hear from you. Please find the details below: Position Type: Full-time Type of Hire: Experienced (relevant combination of work and education) Education Desired: General Equivalency Diploma Travel Percentage: 0% Job Description: - Learn and keep up-to-date on Visa and MasterCard rules, as well as federal and state regulations related to chargeback dispute processing. - Resolve dispute inquiries from customers, financial institutions, and merchants, ensuring compliance with regulations. - Respond to phone inquiries from merchants regarding disputes or escalate issues when necessary. - Handle non-posted items, retrieval projects, and authorization chargebacks efficiently. - Meet job standards, maintain a high level of quality, and adhere to the schedule. What We Need: - Knowledge of Visa/MasterCard rules, federal and state regulations. - Understanding of credit, debit, and prepaid debit dispute processing. - Excellent customer service skills. - Effective communication skills. - Computer skills and attention to detail. - Ability to manage multiple tasks and work independently or in a team. - Respect for confidentiality. Please note that overtime work may be required for this position. Privacy Statement: At FIS, we prioritize the privacy and security of personal information. For more details about how we protect personal information online, please see our Online Privacy Notice. EEOC Statement: FIS is an equal opportunity employer. We evaluate all applicants fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, or any other protected characteristic. We encourage diversity and are committed to providing equal opportunities to all individuals. Please refer to the EEO is the Law poster and the supplement document for more information. For positions in the US, a drug test may be required upon receiving a conditional offer of employment. We are committed to making reasonable accommodations for individuals with disabilities as per the ADA. Sourcing Model: At FIS, we primarily recruit directly. While we work with a limited number of recruitment agencies, most of our hiring is done directly. Please note that we do not accept resumes from recruitment agencies that are not on our preferred supplier list. We apologize for any inconvenience. Thank you for considering FIS as your potential employer. We look forward to reviewing your application! #pridepass