Job Description

Job Advertisement: Guest Advocate at Target

Location: 7200 Valley Creek Plz, Woodbury, Minnesota, United States, 55125-2265

Starting Hourly Rate: $16.25 USD

ABOUT TARGET

Target is a Fortune 50 company and one of America's leading retailers. We have over 350,000 team members worldwide and are committed to providing joy and everyday life essentials to all families. As a company, we invest in our communities and prioritize inclusivity. We value relationships, talent development, and teamwork. Our purpose is ingrained in everything we do - caring, growing, and winning together.

ABOUT THE ROLE: ON DEMAND TM

As an On-Demand TM, you have the flexibility to work as much or as little as you like. Your schedule may vary depending on shift availability and store needs. This role is perfect for those looking for a personalized work schedule.

• You have the opportunity to create your own schedule by picking up shifts that work best for you via our myTime mobile scheduling app.
• We require your active engagement by picking up and working shifts as well as responding to our attempts to contact you.
• We will contact you throughout the year and confirm your availability and interest in working shifts at Target. Failure to respond to our communication attempts may result in termination of your employment.
• Regular attendance is necessary. You must work at least one shift within 6 months to maintain your employment.
• If offered a position, you will attend a Target Welcome orientation and participate in a short-term structured training schedule to ensure you are prepared for your new role. After that, you can use the myTime app to pick up shifts.

ABOUT SERVICE & ENGAGEMENT

Guest Advocates at Target go above and beyond to provide exceptional service to our guests. We focus on creating an inclusive and seamless guest experience, both in-store and online. Our responsibilities include:

• Delivering excellent guest service and prioritizing the guest experience.
• Welcoming guests with authenticity and providing assistance based on their needs.
• Being knowledgeable about our products, services, and innovations to enhance the guest experience.
• Thanking guests and ensuring they feel valued and appreciated.
• Assisting with scanning and bagging items, ensuring food safety standards are met.
• Minimizing guest wait times while maintaining accuracy and service standards.
• Informing guests about brand launches, store activities, and upcoming events.
• Promoting and assisting guests with Target RedCard applications.
• Supporting various fulfillment services and educating guests on their usage.
• De-escalating negative situations and resolving guest concerns.
• Maintaining a clean and organized work area.
• Ensuring compliance with safety policies and procedures.
• Supporting order pick up and drive-up services.

WHAT WE ARE LOOKING FOR

If the following characteristics apply to you, we may be a great match:

• You thrive in a fun and energetic environment and enjoy working as part of a team.
• You find fulfillment in providing exceptional service that makes guests say, "I LOVE TARGET!"
• You are a people person who enjoys interacting with guests and making their day better.
• You prefer a dynamic work environment and are comfortable working on weekends and holidays.

Preferred Skills:

• Effective communication and attentive to guests' needs.
• Welcoming and helpful attitude towards guests and team members.
• Attention to detail and ability to multitask.
• Willingness to educate guests and promote products and services.
• Ability to learn and adapt to evolving technology.
• Capability to work independently and collaboratively with a team.

Additional Requirements:

• Accurate handling of cash register operations and transactions.
• Ability to lift and move merchandise, occasionally up to 40 pounds.
• Flexible work schedule, including nights, weekends, and holidays.
• Active engagement by picking up and working shifts, as well as responding to our contact attempts.
• Maintaining at least one shift within 6 months to preserve employment.

Americans with Disabilities Act (ADA)

Target provides reasonable accommodations to applicants who require assistance in the application process due to disabilities. If you need support, please visit your nearest Target store or Distribution Center or contact Guest Services at 1-800-440-0680.