Job Description

Why Choose Mayo Clinic Mayo Clinic is an exceptional healthcare provider that is ranked top in numerous specialties by U.S. News & World Report. We prioritize patient care while also valuing our employees. We offer competitive compensation and comprehensive benefit plans to take care of you and your family now and in the future. Plus, with opportunities for continuing education and career advancement, Mayo Clinic provides the resources you need to succeed. We foster an innovative and inclusive environment that is committed to ending racism and supporting diversity, equity, and inclusion. Responsibilities: - Assisting patients with selecting and learning to use home medical equipment as prescribed by healthcare providers - Accurately and efficiently gathering registration and insurance information, and processing payments according to payer requirements - Handling patient information with compliance and confidentiality - Maintaining store inventory, including cycle counts and perpetual inventory checks - Ensuring the needs of patients of all ages and abilities are met - Providing patients with mobility aides, breast pumps, CPAP machines and supplies, compression or braces training, ostomy supplies, urology supplies, wound care supplies, oxygen services, or other medical equipment and supplies - Working either on the medical supply store floor or in a call center environment Qualifications: - High school diploma or equivalent - Prior experience in customer service, sales, healthcare, or patient care is preferred - Familiarity with durable medical equipment is preferred but not required - Proficient in English, both written and verbal - Ability to learn technical tasks and follow instructions - Comfortable using technology and software applications - Excellent customer service and communication skills - Strong problem-solving ability and professionalism - Able to multi-task and make effective decisions regarding customer service - Independent worker with attention to detail - Knowledge of Medicare, Medicaid, and/or private insurance billing is preferred - Physically and mentally able to handle a fast-paced environment, potentially being on feet or sitting for extended periods - Ability to lift up to 50 pounds - Current on all applicable annual competencies - Valid driver's license and clean driving record for positions requiring driving company vehicles Compensation: - $19.91 - $25.87 per hour Schedule: - Part-time, with varying hours between 8 am and 5 pm from Monday to Friday Site Description: Mayo Clinic has locations in Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota; and various Midwestern communities. Each Mayo Clinic location offers a unique environment where employees thrive in their work and personal lives. Learn more about each campus and find your best fit by visiting our website. Affirmative Action and Equal Opportunity Employer: At Mayo Clinic, we are committed to creating an inclusive environment that values the diversity of our employees. We are an Affirmative Action and Equal Opportunity Employer, and we encourage women, minorities, veterans, individuals from the LGBTQ communities, and people with disabilities to apply and join our teams. We provide reasonable accommodations for accessing job openings and applying for positions. Recruiter: Tavy Smalls Response:
Dear Tavy Smalls,

I would like to express my interest in the HME Specialist I position available at Mayo Clinic. The opportunity to work for a top-ranked healthcare provider that is dedicated to putting patients first is truly inspiring. I am particularly drawn to Mayo Clinic because of its commitment to diversity, equity, and inclusion, as well as its support for ending racism.

In my previous role, I have had experience in customer service and healthcare, which I believe will make me a valuable asset to the Mayo Clinic team. I am comfortable utilizing technology and have excellent problem-solving skills. Additionally, I am capable of learning technical tasks quickly and following written and verbal directions proficiently.

I understand the importance of maintaining patient confidentiality and handling sensitive information with compliance. Furthermore, I am committed to providing exceptional customer service while being attentive to the specific needs of each patient, considering their age and abilities.

Please find below a summary of my qualifications:

- High school diploma or equivalent
- Prior customer service and healthcare experience
- Familiarity with durable medical equipment (DME) is a plus
- Proficient in English (written and verbal)
- Strong problem-solving abilities and excellent communication skills
- Ability to multitask and make effective decisions regarding customer service
- Attention to detail and ability to work independently
- Knowledge of Medicare, Medicaid, and/or private insurance billing is preferred
- Physically and mentally capable of working in a fast-paced environment
- Valid driver's license with a clean driving record (if required)
- Current on all applicable annual competencies

I am excited about the opportunity to contribute to the Mayo Clinic team and assist patients in selecting and utilizing home medical equipment. Thank you for considering my application. I look forward to the possibility of discussing my qualifications further.

Sincerely,
[Your Name]