Job Description

Location: 80 Damante Dr, Concord, New Hampshire, United States, 03301-5759

Starting Hourly Rate: $15.00 USD

About Target

Target is a well-known brand and one of America's leading retailers. We have over 400,000 team members worldwide and are committed to helping all families enjoy everyday life. We care about our communities, invest in them, and prioritize relationships and talent development. At Target, we work together to care, grow, and win.

About On-Demand

If you join us as an On-Demand team member, you can work as much or as little as you like. Your schedule will vary depending on shift availability and store needs. This role is ideal for those who prefer a personalized work schedule. You won't be included in the weekly schedule, but you'll have the opportunity to pick up shifts that work best for you through our myTime mobile scheduling app.

• You are required to actively engage by picking up and working shifts, as well as responding to our attempts to contact you.
• If we don't receive a response, your employment with Target will be administratively terminated.
• Regular attendance is necessary, and you must work at least one shift within 6 months to maintain employment.
• Your communication and availability when our business needs it most are crucial to your success in this role.

If you're offered a position as an On-Demand team member, you'll attend a Target Welcome orientation and commit to a short-term structured training schedule. After that, you'll be able to pick up shifts through the myTime mobile scheduling app.

About Service & Engagement

Guest experience is our priority at Target. We welcome, thank, and exceed guest service expectations. We value both physical and digital services and solutions and have knowledge about capabilities that drive adoption, usage, and guest loyalty. Our goal is to make shopping effortless and seamless for all guests.

As a Guest Advocate, you will have meaningful experiences that help you build and develop skills for your career. Your responsibilities may include:

• Delivering excellent guest service by following our service standard
• Creating a welcoming experience by authentically greeting all guests
• Observing and understanding guest needs through body language and verbal cues
• Engaging with guests, asking questions to better understand their needs
• Being knowledgeable about products, services, and tools to solve guest issues
• Thanking guests and making them feel valued
• Efficiently scanning and bagging items while maintaining food safety standards
• Minimizing guest wait time while maintaining accuracy
• Promoting brand launches, store activities, and events
• Assisting guests with Target RedCard and other offerings
• Helping guests with fulfillment services and using the Target App
• Handling returns and resolving issues following Target's policies
• Providing easy and seamless service to Order Pick Up, Drive Up, and Registry guests
• Keeping your work area clean and stocked
• Promoting ethical conduct, safety, and compliance
• Supporting guest services like order pick up and drive-up while ensuring compliance with laws
• Performing other duties based on business needs

What We Are Looking For

If you enjoy working in a fun and energetic environment, providing excellent service to guests, and interacting with people all day, we might be a great match! In addition to these qualities, here are a few skills we'd like you to have:

• Effective communication and positive language
• Welcoming and helpful attitude towards guests and team members
• Attention to detail while multi-tasking
• Willingness to educate guests and sell products and services
• Adaptability to evolving technology needs
• Ability to work independently and as part of a team

In addition, please note:

• You will handle cash transactions and merchandise efficiently and safely
• Flexibility in your work schedule is necessary (including nights, weekends, and holidays)
• As an On-Demand team member, you must actively engage by picking up and working shifts, as well as responding to our attempts to contact you. Failure to do so may result in termination.

Americans with Disabilities Act (ADA)

If you require any reasonable accommodations during the application process due to a disability, please visit your nearest Target store or Supply Chain Facility. You can also reach out to Guest Services at 1-800-440-0680 for additional information.