Job Description

Location: 180 Somerville Ave, Somerville, Massachusetts, United States, 02143-3405 Starting Hourly Rate: $17.75 USD --- ALL ABOUT TARGET At Target, we are a Fortune 50 company with over 400,000 team members worldwide. We are an iconic brand and one of America's leading retailers. Working at Target means you have the opportunity to help all families find joy in everyday life. We care for our communities and invest in the places where we live, work, and play. We value relationships, nurture talent, and succeed together as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. We strive to care, grow, and win together. --- ALL ABOUT ON DEMAND As an On-Demand Team Member, you have the flexibility to work as much or as little as you like. Your schedule may vary depending on shift availability and store needs. This role is ideal for those who prefer a personalized work schedule. As an On-Demand Team Member, you will not be included on the posted weekly schedule. Instead, you will have the opportunity to create your own schedule by picking up shifts that work best for you. These shifts will be posted by leaders or other team members using our myTime mobile scheduling app. To succeed in this role, we require your active engagement by picking up and working shifts and responding to our attempts at contact. Regular attendance is necessary, and you must work at least one shift within 6 months to maintain your employment with Target. --- ALL ABOUT SERVICE & ENGAGEMENT As a Guest Advocate, your role is to provide exceptional guest service. You will welcome, thank, and exceed guest expectations by focusing on guest interaction and resolving any concerns. You will also promote and sell our various benefits, offerings, and services. As a Guest Advocate, your day-to-day responsibilities may include: - Prioritizing guest service by delivering a service standard - Creating a welcoming experience for guests - Observing and understanding guest needs through body language and verbal cues - Engaging with guests and asking questions to better understand their specific needs - Being knowledgeable about our products, services, and store capabilities to solve guest issues and improve their experience - Thanking guests and expressing our appreciation for their choice to shop at Target - Scanning and bagging items efficiently and in compliance with food safety standards - Working efficiently to minimize guest wait times while maintaining accuracy - Informing guests about brand launches, store activities, and upcoming events - Promoting the benefits of the Target RedCard and assisting guests with the application process - Familiarizing guests with our fulfillment services, such as Order Pick Up, Drive Up, and Wallet features within the Target App - Assisting with returns and de-escalating negative situations to recover the guest experience - Providing easy and seamless service to guests using Order Pick Up, Drive Up, and Registry services - Maintaining a clean and organized work area - Ensuring ethical conduct, safety, and compliance at all times - Supporting guest services, such as order pick up and drive-up, while complying with relevant laws and policies - Performing other duties as assigned based on business needs --- WHAT WE ARE LOOKING FOR We might be a great fit if: - You enjoy working in a fun and energetic environment - Providing exceptional service that makes guests say "I LOVE TARGET!" excites you - Interacting with people and making their day easier brings you joy - You prefer a dynamic role where no two days are the same - You have excellent communication and listening skills - You have a welcoming and helpful attitude towards guests and team members - You pay attention to detail and can multitask - You are willing to learn and promote our products and services - You are adaptable to evolving technology and can work independently as well as part of a team --- To request reasonable accommodations during the application process as required by applicable laws, please visit your nearest Target store or Supply Chain Facility or contact Guest Services at 1-800-440-0680. --- Your response should include the following in bullet points: - Your availability for shifts - Your experience with guest service and solving guest concerns - Any relevant knowledge of Target's products and services - Your ability to communicate effectively and adapt to different situations - Your willingness to learn and educate guests - Your ability to work with technology and work independently as well as part of a team - Your comfort with physical tasks, such as scanning and bagging items - Your commitment to maintaining a clean and organized work area - Your understanding of safety policies and compliance requirements - Your willingness to work flexible hours, including nights, weekends, and holidays - Your acknowledgment of the requirement to actively engage in picking up and working shifts and responding to contact attempts from Target