Job Description

Job Opportunity: Guest Advocate at Target

About Target:

Target is a well-known Fortune 50 company and one of America's leading retailers, with over 400,000 team members worldwide. Our core values include caring for communities and investing in the places we live, work, and play. We prioritize relationships, talent development, and teamwork, and we believe in working together to care, grow, and succeed.

About the Position:

As an On-Demand Team Member (TM), you have the flexibility to choose when and how much you want to work. Your schedule will depend on shift availability and store needs. This role is perfect for those who prefer a personalized work schedule.

As an On-Demand TM, you won't be included in the posted weekly schedule. Instead, you'll have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members using our myTime mobile scheduling app. Active engagement, including picking up shifts and responding to our communication attempts, is required to maintain your employment.

If you're offered the position, you'll attend a Target Welcome orientation and a short-term structured training schedule to ensure you're prepared for your new role. After that, you'll use the myTime app to choose the shifts you want to work.

About Service & Engagement:

As a Guest Advocate, your main responsibility is to provide exceptional guest experiences. You'll welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. You'll also promote and sell various benefits, offerings, and services to enhance the guest experience and foster loyalty.

Your day-to-day responsibilities may include:

• Demonstrating a service culture that prioritizes the guest service experience and adhering to the service standards
• Creating a welcoming experience by authentically greeting all guests and observing their needs and preferences
• Engaging with guests in a genuine way, asking questions to understand their specific needs
• Being knowledgeable about the products, services, and tools available in the store to address guest concerns and improve their experience
• Thanking guests genuinely and informing them about current and upcoming store activities and events
• Maintaining a clean and clutter-free work area
• Delivering seamless service to guests utilizing various fulfillment services
• Working safely and complying with safety policies and procedures

We Might Be a Great Match if:

• You enjoy working in a fun and energetic environment and collaborating with a team
• You find joy in providing exceptional service that makes guests say, "I LOVE TARGET!"
• You have excellent communication skills, a welcoming attitude, and attention to detail
• You're willing to learn and adapt to changing technology
• You can work independently and as part of a team

Additional Expectations:

• Accurately handling cash register operations and cash transactions
• Efficiently and safely handling and moving merchandise
• Having a flexible schedule, including nights, weekends, and holidays, and maintaining regular attendance
• Active engagement as an On-Demand TM, picking up and working shifts while responding to our communication attempts. Failure to do so may result in termination.

Disability Accommodations:

If you have a disability and require assistance during the application process, please visit your nearest Target store or Supply Chain Facility. You can also reach out to Guest Services at 1-800-440-0680 for additional information. Target is committed to providing reasonable accommodations to comply with applicable laws.

If you're interested in joining our team, please fill out the form below to apply:

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Application Form:

Full Name:

Contact Information:

• Email:
• Phone Number:

Availability:

• Days of the week you're available:
• Preferred shift times:

Previous Experience:

Please briefly describe any relevant experience you have in providing exceptional guest service:

Why do you think you would be a good fit for this role? (100 words max)

Have you previously worked at Target or any other retail store? If yes, please provide details:

Do you have any visible or invisible disabilities that require accommodations? If yes, please explain:

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Thank you for your interest in joining our team at Target. Please provide the requested information in the form above and email your response to [email address] or call [phone number] for further assistance.

We look forward to reviewing your application and will be in touch soon.

Best regards,

The Target Team