Job Description

Job Opportunity: Guest Advocate at Target

Location: 180 Somerville Ave, Somerville, Massachusetts, United States, 02143-3405

Starting Hourly Rate: $17.75 USD

About Target:

Target is a Fortune 50 company and one of America's leading retailers. We believe in caring for our communities and investing in the places where we live, work, and play. Our team members are at the heart of our success, and we prioritize relationships, talent development, and teamwork. At Target, we value who you are, what you bring, and how we can grow and succeed together.

About the Role:

As an On-Demand Team Member (TM) at Target, you have the flexibility to create your own work schedule. You can work as much or as little as you like, based on shift availability and store needs. This role is perfect for individuals seeking a personalized work schedule.

As an On-Demand TM, you will have the opportunity to pick up shifts that align with your schedule, as posted by leaders or other team members in our myTime mobile scheduling app. We require active engagement from you in picking up and working shifts, as well as responding to our attempts to contact you.

Regular attendance is essential, and you must work at least one shift within 6 months to maintain employment with Target.

If offered a position as an On-Demand TM, you will attend a Target Welcome orientation and participate in a short-term structured training schedule to prepare you for your role. Afterwards, you can use the myTime mobile scheduling app to select and work shifts that suit your availability.

All About Service & Engagement:

Guest Advocates at Target play a crucial role in delivering exceptional guest service and creating an inclusive guest experience. They welcome, thank, and exceed guest service expectations both in-store and digitally. As a Guest Advocate, you will have the opportunity to:

• Communicate and interact with guests to provide an inclusive experience
• Resolve guest concerns and make decisions to positively impact their experience
• Adapt to different guest interactions and situations
• Promote and sell various benefits, offerings, and services

Responsibilities:

A typical day as a Guest Advocate will include the following:

• Create a welcoming experience by greeting all guests
• Engage with guests, asking questions to better understand their needs
• Be knowledgeable about products and services to solve guest issues and improve their experience
• Thank guests sincerely and inform them of store activities and events
• Assist guests with using features and offerings within the Target App
• Handle guest returns and resolve any negative situations
• Provide seamless service to guests using Order Pick Up, Drive Up, and Registry services
• Maintain a clean work area and stock supplies during store hours
• Work in a safe manner and comply with safety policies and best practices
• Support guest services such as order pick up and drive-up while complying with relevant laws
• Perform any other duties based on business needs

What We are Looking for:

If the following sounds like you, we might be a perfect match:

• You enjoy working in a fun and energetic environment and delivering for our guests
• You find excitement in providing exceptional service that makes guests say "I LOVE TARGET!"
• You thrive on interacting with people, solving concerns, and making their day better
• You prefer a dynamic job that keeps you active and engaged, especially during weekends and holidays

Skills and Qualifications:

In addition to our comprehensive training, we look for the following skills:

• Effective communication and positive language when interacting with guests
• A welcoming and helpful attitude towards guests and team members
• Attention to detail while multitasking
• Willingness to educate guests and sell products and services
• Openness to learning and adapting to new technologies
• Ability to work independently and as part of a team

Additional Information:

• Accurately handle cash transactions and operations at the register
• Efficiently and safely handle and move merchandise, including lifting up to 15 pounds
• Flexible work schedule, including nights, weekends, and holidays
• As an On-Demand TM, actively engage by picking up shifts and responding to contact attempts

Americans with Disabilities Act (ADA):

Target is committed to providing reasonable accommodations during the application process as required by applicable laws. If you have a disability and need assistance, please visit or contact your nearest Target store or Supply Chain Facility, or reach out to Guest Services at 1-800-440-0680 for further information.

Contact Information:

If you are interested in this job opportunity, please respond to this email or reach out to us at the following contact information:

Email: [email protected]

Phone: 1-800-123-4567

Website: www.target.com/careers

We look forward to hearing from you and potentially welcoming you to the Target team!