Job Description

Location: 3800 Lexington Ave N, Shoreview, Minnesota, United States, 55126-2916

Join our inclusive team at Target

As a leading retailer, Target is passionate about making everyday life better for everyone. We value diversity and prioritize creating a welcoming environment for all individuals, including the elderly, refugees, people with disabilities, LGBTQIA+ community, and veterans.

Your role as an On-Demand Team Member (TM)

As an On-Demand TM, you have the flexibility to work as much or as little as you like, depending on shift availability and store needs. This is an ideal opportunity if you're looking for a personalized work schedule. Instead of being included on the posted weekly schedule, you can create your own schedule by picking up shifts that best align with your availability using our myTime mobile scheduling app.

We require your active engagement by regularly picking up and working shifts, as well as responding to our communication attempts. Regular attendance is necessary, and it's important to work at least one shift within 6 months to maintain your employment with Target.

If you are offered a position as an On-Demand TM, you will attend a Target Welcome orientation and complete a short-term structured training schedule to ensure you are well-prepared for your role. After that, you can use the myTime mobile scheduling app to select the shifts you prefer to work.

About the Service & Engagement team

The Service & Engagement team at Target is dedicated to providing exceptional guest experiences. We welcome, thank, and exceed guest service expectations in both physical and digital interactions. Our goal is to make shopping effortless and seamless for guests at various areas within the store, such as checklanes, guest services, gift registry, pick-up, and drive-up.

This role as a Guest Advocate offers meaningful experiences and opportunities for growth. You will have the chance to communicate and interact with guests in an inclusive manner, solve problems, promote benefits and offerings, and contribute to guest loyalty.

Your responsibilities as a Guest Advocate may include:

• Delivering exceptional guest service by prioritizing the guest experience
• Greeting guests and identifying their needs through observation and attentive communication
• Providing genuine engagement and assistance to meet specific guest needs
• Being knowledgeable about products, services, and tools to enhance the guest experience
• Thanking guests and making them feel appreciated for choosing Target
• Efficiently scanning and bagging items, maintaining cleanliness and food safety standards
• Reducing guest wait time while ensuring accuracy
• Informing guests about brand launches, store activities, and upcoming events
• Promoting the Target RedCard and assisting guests with the application process
• Familiarizing guests with fulfillment services, such as Order Pick Up and Drive Up, and helping them enroll and use these services
• Guiding guests on using the Target App and its features and offerings
• Processing returns, resolving concerns, and ensuring guest satisfaction
• Providing easy and seamless service for Order Pick Up, Drive Up, and Registry guests
• Maintaining a clean and organized work area
• Practicing ethical conduct, safety, and compliance
• Supporting guest services such as order pick up (OPU) and drive-up (DU) while adhering to applicable laws and regulations
• Performing other duties as business needs require

Qualifications we are looking for:

• Enjoying working in a fun, energetic, and team-oriented environment
• Showing a genuine excitement for providing excellent service to our guests
• Having strong communication and interpersonal skills
• Being detail-oriented and able to multi-task
• Willingness to educate guests and promote products and services
• Adaptability to evolving technology needs
• Capability to work both independently and collaboratively with a team

Additional requirements:

• Ability to handle cash transactions accurately
• Physical ability to handle and move merchandise safely, including lifting up to 15 pounds and occasionally up to 40 pounds
• Flexibility to work evenings, weekends, and holidays
• Active engagement by picking up and working shifts via the myTime mobile app and responding to communication attempts
• Timely response to our contact attempts throughout the year
• Regular attendance, including working at least one shift within 6 months

Americans with Disabilities Act (ADA)

If you have a disability and require assistance in the application process, please let us know. We will provide reasonable accommodations upon request to ensure compliance with applicable laws. You can visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.