Job Description

Location: 7200 Valley Creek Plz, Woodbury, Minnesota, United States, 55125-2265

Starting Hourly Rate / Salario por Hora Inicial: $16.25 USD

ALL ABOUT TARGET

Target is a well-known retailer and a Fortune 50 company with over 400,000 team members worldwide. We are committed to helping families from all walks of life enjoy the everyday joys of life. We care about our communities and invest in them, creating growth opportunities for our team members. At Target, we work together as one team to care, grow, and succeed.

ALL ABOUT ON DEMAND

As an On-Demand Team Member (TM), you have the freedom to choose your own work schedule. Shift availability may vary, depending on store needs. This role is ideal for those who want a personalized work schedule.

As an On-Demand TM, you won't be included on the posted weekly schedule. Instead, you have the opportunity to create your own schedule by picking up shifts that work best for you through our myTime mobile scheduling app. Active engagement and timely responses are required.

We will contact you throughout the year to confirm your availability and interest in working shifts at Target. Regular attendance is necessary, and you must work at least one shift within 6 months to maintain your employment.

If selected as an On-Demand TM, you will be required to attend a Target Welcome orientation and participate in a short-term structured training schedule to prepare for your new role. After that, you can use the myTime mobile scheduling app to pick up shifts that suit you.

ALL ABOUT SERVICE & ENGAGEMENT

At Target, we prioritize providing excellent service and exceeding guest expectations. We welcome, thank, and engage with our guests to create an inclusive and positive experience. We are knowledgeable about our products and services, and we aim to make shopping effortless and seamless.

As a Guest Advocate, you will have the opportunity to:

• Communicate and interact with guests to create an inclusive experience
• Solve problems and make decisions to positively impact the guest experience
• Adapt to different interactions and situations
• Promote and sell various benefits, offerings, and services

RESPONSIBILITIES

A typical day as a Guest Advocate may include:

• Prioritizing the guest service experience and delivering the service standard
• Authentically greeting all guests and quickly identifying if assistance is needed
• Engaging with guests, asking questions to understand their specific needs
• Being knowledgeable about products, services, and store offerings to improve the guest experience
• Thanking the guest and showcasing appreciation for their choice to shop at Target
• Efficiently scanning and bagging guest items in compliance with safety standards
• Minimizing guest wait time while maintaining accuracy and guest service
• Informing guests about brand launches, store events, and activities
• Explaining the benefits of Target RedCard and assisting guests with the application process
• Guiding guests in utilizing fulfillment services and the Target App features
• Handling returns and resolving any negative situations
• Providing easy and seamless service to Order Pick Up, Drive Up, and Registry guests
• Maintaining a clean work area and stocking supplies
• Demonstrating ethical conduct, safety awareness, and compliance
• Supporting guest services such as order pick up and drive-up
• Performing other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• You enjoy working in a fun and energetic environment
• You genuinely care about providing excellent service to our guests
• You enjoy interacting with people and making things easy for others
• You don't mind a schedule that includes nights, weekends, and holidays

SKILLS REQUIRED

While we provide training, it's helpful if you possess the following skills:

• Effective communication and attentive to guest needs
• A welcoming and helpful attitude towards guests and team members
• Attention to detail while multitasking
• The willingness to educate guests and sell products and services
• Adaptability to evolving technology needs
• The ability to work independently and as part of a team

WORK EXPECTATIONS

We expect the following from our team members:

• Accurate handling of cash operations and transactions
• Efficient and safe movement of merchandise, including the ability to lift up to 15 pounds regularly and up to 40 pounds occasionally
• Flexibility in working nights, weekends, and holidays
• Active engagement in picking up shifts and responding to contact attempts
• Regular attendance and at least one shift within 6 months

Americans with Disabilities Act (ADA)

Target is committed to providing reasonable accommodations during the application process to comply with applicable laws. If you have a disability and require assistance, please visit your nearest Target store or Supply Chain Facility or contact Guest Services at 1-800-440-0680.