Job Description

Job Title: Guest Advocate (On-Demand)

Location: 1150 El Camino Real, San Bruno, California, United States, 94066-2420

Starting Hourly Rate: $19.00 USD

ABOUT TARGET

Target is a Fortune 50 company and one of America's leading retailers. We believe in the joy of everyday life and prioritize caring for our communities. With over 400,000 team members worldwide, we value relationships and invest in the places we live and work. At Target, we work together to care, grow, and win.

ABOUT ON DEMAND

As an On-Demand Team Member (TM), you have the flexibility to work as much or as little as you like. Your schedule will depend on shift availability and store needs. This personalized work schedule is ideal for those seeking flexibility.

As an On-Demand TM, you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members using our myTime mobile scheduling app.

We require active engagement from our On-Demand TMs by picking up and working shifts, as well as responding to our contact attempts. Regular attendance is necessary, and you must work at least one shift within 6 months to maintain employment.

If you are offered a position as an On-Demand TM, you will attend a Target Welcome orientation and undergo short-term structured training to prepare for your role. After that, you can use the myTime mobile scheduling app to pick up shifts.

ABOUT SERVICE & ENGAGEMENT

As a Guest Advocate, you will be an advocate for the guest experience. You will exceed guest service expectations and provide assistance both in-store and digitally. Your role is to make shopping effortless and seamless for guests, whether at the checklanes, guest services, gift registry, pick-up, or drive-up.

Responsibilities as a Guest Advocate include:

• Creating a welcoming experience for all guests and authentically greeting them
• Identifying guest needs through observation and tailored approaches
• Engaging with guests, asking questions, and understanding their specific needs
• Resolving guest concerns and improving their experience using the tools, products, and services available
• Providing assistance and information on current and upcoming offerings and events
• Assisting guests with Target RedCard applications and promoting its benefits
• Guiding guests on using Wallet and other features within the Target App
• Handling returns, following register prompts, and de-escalating negative situations
• Ensuring easy and seamless service for Order Pick Up, Drive Up, and Registry guests
• Maintaining a clean work area and stocking supplies
• Working in compliance with safety policies and best practices
• Supporting guest services such as order pick up and drive-up while maintaining compliance with laws
• Performing any other duties as assigned based on business needs

WHAT WE ARE LOOKING FOR

If you:

• Enjoy working in a fun and energetic environment
• Find fulfillment in providing exceptional service to guests
• Love interacting with people and making their day better
• Are seeking a dynamic job that keeps you engaged

Then you might be a great match for the Guest Advocate position!

Basic skills required:

• Effective communication and positive language
• A welcoming and helpful attitude towards guests and team members
• Attention to detail and ability to multitask
• Willingness to promote products and services
• Adaptability to evolving technology
• Ability to work independently and collaboratively

Additional expectations:

• Accurate handling of cash transactions
• Ability to lift or move merchandise up to 40 pounds
• Flexible work schedule, including nights, weekends, and holidays
• Active engagement by picking up shifts and responding to contact attempts

Americans with Disabilities Act (ADA) Accommodations:

If you require assistance during the application process due to a disability, please reach out to Guest Services at 1-800-440-0680 or visit your nearest Target store or Supply Chain Facility. Target will provide reasonable accommodations as required to comply with applicable laws.