Job Description

Position: Guest Advocate at Target

Location: 2017 Humes Rd, Janesville, Wisconsin, United States, 53545-0204

Starting Hourly Rate: $15.00 USD per hour

About Target

Target is a well-known brand and one of America's leading retailers. We value our team members and believe in creating a welcoming environment for everyone. We prioritize caring for our communities and investing in the places we collectively live, work, and play. At Target, we work together as one team, focusing on relationships and creating growth opportunities.

About the On-Demand Position

As an On-Demand Team Member (TM) at Target, you have the flexibility to work as much or as little as you like. Your schedule may vary depending on shift availability and store needs. This role is ideal for those looking for a personalized work schedule.

As an On-Demand TM, you will have the opportunity to create your own schedule by picking up shifts that work best for you. Shifts will be posted by leaders or other team members through our myTime mobile scheduling app. Regular attendance and active engagement in picking up and working shifts are necessary for this role.

Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and participate in a short-term structured training schedule to ensure you are well-prepared for your new role. After that, you can use the myTime mobile scheduling app to pick up the shifts you desire to work.

About Service & Engagement

As a Guest Advocate at Target, you will be an advocate for the guest experience, going above and beyond to exceed guest service expectations. You will focus on guest interaction and recovery, both in-person and through digital services and solutions. This role involves promoting and selling various benefits, offerings, and services to enhance the guest experience and drive guest loyalty.

• Ability to communicate and interact with guests to build an inclusive guest experience
• Ability to solve problems, make decisions, and positively impact the guest experience
• Ability to adapt to different guest interactions and situations
• Experience promoting and selling various benefits, offerings, and services

Responsibilities

A typical day as a Guest Advocate may include the following:

• Deliver excellent guest service by authentically greeting and welcoming all guests
• Quickly understand if a guest needs assistance or wants to interact, and tailor your approach accordingly
• Engage in genuine conversations with guests to understand their specific needs
• Be knowledgeable about the products, services, and tools available in the store to solve guest issues and improve their experience
• Thank guests sincerely and let them know we appreciate their choice to shop at Target
• Efficiently scan and bag guest items while maintaining food safety standards
• Minimize guest wait time while maintaining accuracy in service
• Inform guests about current and upcoming brand launches, store activities, and events
• Promote and assist guests with applying for the Target RedCard
• Explain and demonstrate how to use Wallet and other features within the Target App
• Handle returns and follow register prompts, focusing on making it right for the guest
• De-escalate negative situations and ensure a positive guest experience
• Provide easy and seamless service to Order Pick Up, Drive Up, and Registry guests
• Maintain a clean work area and stock supplies during store open hours
• Follow ethical conduct, safety, and compliance guidelines at all times
• Support guest services such as order pick up and drive-up while complying with legal regulations regarding adult beverages
• Perform other duties based on business needs

Qualifications

If you possess the following skills, we might be a great match:

• Enjoy working in a fun and energetic environment
• Provide excellent service to make guests say "I LOVE TARGET!"
• Interact with people all day and make things easy for others
• Communicate effectively and use positive language
• Have a welcoming and helpful attitude towards guests and team members
• Pay attention to detail while multitasking
• Willingness to educate guests and sell products and services
• Learn and adapt to evolving technology needs
• Work well independently as well as part of a team

Additional Requirements

• Accurately handle cash register operations and transactions
• Efficiently and safely handle and move merchandise, including lifting or moving up to 15 pounds frequently and up to 40 pounds occasionally
• Must have a flexible work schedule, including nights, weekends, and holidays
• As an On-Demand TM, actively engage by picking up and working shifts through our myTime mobile app and respond to our contact attempts. Failure to do so may result in administrative termination of employment. You must work at least one shift within 6 months.

Americans with Disabilities Act (ADA)

We value diversity and are committed to providing reasonable accommodations during the application process. If you have a disability and require assistance, please visit your nearest Target store or Supply Chain Facility or contact Guest Services at 1-800-440-0680 for further information.