Job Description

Location: 74-5455 Makala Blvd, Kailua-Kona, Hawaii, United States, 96740-2727 Starting Hourly Rate: $18.00 USD ALL ABOUT TARGET: Target is a well-known brand and one of the top retailers in America. We have over 400,000 team members worldwide and believe in creating a joyful everyday life for all families. We care about our communities and invest in the places where we live, work, and play. At Target, we value relationships, talent development, and teamwork. Our purpose is to care, grow, and win together. ALL ABOUT ON DEMAND: As an On-Demand Team Member at Target, you have the flexibility to work as much or as little as you want. Your schedule may vary based on shift availability and store needs. This role is perfect for those who prefer a personalized work schedule. As an On-Demand Team Member, you will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members through our myTime mobile scheduling app. We require active engagement from our On-Demand Team Members. This means picking up and working shifts as well as responding to our contact attempts. Throughout the year, we will reach out to you via your provided contact information to confirm your availability and interest in working shifts at Target. Failure to respond to our communication attempts may result in the termination of your employment with Target. Regular attendance is necessary, and you must work at least one shift within 6 months to maintain your position. If selected as an On-Demand Team Member, you will attend a Target Welcome orientation and a short-term structured training schedule to ensure you are prepared for your new role. After that, you can use the myTime mobile scheduling app to choose the shifts you want to work. ALL ABOUT SERVICE & ENGAGEMENT: As a Guest Advocate at Target, your role is to create a welcoming and inclusive experience for our guests. You will exceed guest service expectations by focusing on guest interaction and recovery. This includes providing both physical and digital services and solutions. You will be knowledgeable about our products and offerings to improve the guest experience and promote guest loyalty. Your ability to communicate, solve problems, and adapt to different situations is crucial in this role. A typical day as a Guest Advocate may include: - Delivering exceptional guest service by following our service standard - Greeting guests and quickly identifying their needs through observation and active listening - Engaging with guests in a genuine and friendly manner, asking questions to better understand their specific needs - Providing information about products, services, and upcoming events - Thanking guests for choosing Target and making them feel appreciated - Efficiently scanning and bagging items, following food safety standards - Minimizing guest wait time while maintaining accuracy and guest service - Encouraging guests to enroll, activate, and use our various offerings and features, such as the Target RedCard and the Target App - Handling returns and de-escalating negative situations, following Target's policies and procedures - Assisting with Order Pick Up, Drive Up, and Registry services - Maintaining a clean and organized work area - Promoting a culture of ethical conduct, safety, and compliance WHAT WE ARE LOOKING FOR: If the following statements resonate with you, we might be a great match: - You thrive in a fun and energetic environment and enjoy working as part of a team - Providing excellent service to our guests excites you, and you love seeing them leave with a smile - Interacting with people and making their day better is what drives you - You prefer a job that keeps you on your feet and interacting with others, rather than sitting at a computer all day Skills we expect you to have: - Effective communication skills, including using positive language and being attentive to guests' needs - A welcoming and helpful attitude toward guests and your team members - Attention to detail while multitasking - Willingness to educate guests and promote products and services - Adaptability to evolving technology needs - Ability to work independently and as part of a team Additional expectations: - Accurate handling of cash transactions - Ability to lift or move merchandise weighing up to 15 pounds frequently and up to 40 pounds occasionally - Flexibility in work schedule, including nights, weekends, and holidays - Active engagement in picking up and working shifts as well as responding to contact attempts through our myTime mobile app. Failure to do so may result in employment termination. You must work at least one shift within 6 months to maintain your position. Americans with Disabilities Act (ADA): Target is committed to providing reasonable accommodations during the application process as required by applicable laws. If you have a disability and need assistance, please visit your nearest Target store or Supply Chain Facility, or contact Guest Services at 1-800-440-0680 for more information.