Job Description

About us At Cooper University Health Care, we are dedicated to providing exceptional healthcare to all individuals. Our team of professionals is constantly discovering new ways to improve clinical practices and increase access to state-of-the-art facilities, equipment, technologies, and research. We value our employees and offer competitive rates, comprehensive benefits, favorable working conditions, and ample opportunities for professional growth and development. Discover why Cooper University Health Care is the preferred employer in South Jersey. Job Description As a member of our team, you will play a crucial role in implementing, enhancing, and upgrading our systems to provide the best possible healthcare experience. Here are some key responsibilities: General: - Implement new systems and enhance existing ones. - Analyze and diagnose system and process issues. - Act as a subject matter expert when working on project teams. - Ensure changes follow proper change management procedures. - Educate cross-functional teams and clients on system functionality to improve user productivity. - Meet project deadlines consistently and go the extra mile to ensure success. Support: - Serve as a liaison between end users, subject matter experts, and technical support. - Provide 24/7 on-call support. - Monitor system queues, event logs, and perform necessary maintenance. - Monitor interfaces with external systems. - Create ad hoc reports as per user requirements. - Quality assurance and triage ticket handling. Testing: - Develop, plan, and execute testing for supported applications. - Create and maintain test scripts for installations, projects, and system updates. Documentation: - Maintain support documentation, service desk routing, and knowledge base entries. - Communicate all necessary application changes, enhancements, and procedures to internal departments. - Document and revise system design procedures, test procedures, and quality standards. Scope, Purpose, and Frequency of Contacts: - Frequent interaction with IT staff, end-users, and healthcare professionals. Experience Required - At least 3-5 years of relevant experience. Education Requirements - Bachelor's degree preferred. - 5 years of relevant application business experience required if no Bachelor's degree. License/Certification Requirements - Application-specific certification required within 90 days of hire. Thank you for considering a career opportunity at Cooper University Health Care. Please fill out the form below to apply or express your interest in this position: [HTML form to be provided]