Job Description

About Akron Children’s Hospital

Akron Children’s Hospital has been providing care for children since 1890. Our pediatric specialties have been recognized as some of the best in the nation by U.S. News & World Report. We have multiple hospital campuses, regional health centers, and over 50 primary and specialty care locations across Ohio. Our goal is to make it easier for today's busy families to access high-quality care. In 2020 alone, we had over 1.1 million patient encounters. We also have neonatal and pediatric units in partner hospitals. Our Children's Home Care Group nurses provide thousands of in-home visits each year, and our School Health nurses manage clinic visits for students from preschool through high school. Through our Quick Care Online virtual visits and Akron Children’s Anywhere app, we strive to be available for families whenever and wherever they need us. For more information, visit akronchildrens.org.

Our Promises:

1. To treat every child as we would our own
2. To treat others as they would like to be treated
3. To turn no child away for any reason

We are looking for individuals who are committed to creating an inclusive environment where patients, families, and staff from diverse backgrounds, cultures, and personal experiences feel welcome, included, and can thrive.

Position Details:

• Full-Time: 40 hours per week
• Shift: 1st Shift - 8am to 4:30pm, Monday to Friday
• Work Arrangement: Remote with onsite requirements as needed
• Location Requirement: Applicant must reside in Ohio or Pennsylvania upon offer

Summary:

This position is responsible for coordinating care for patients and families with behavioral health needs within Akron Children's Hospital Pediatric Clinics (ACHP). The Care Coordinator will work with patients, families, and the treatment team to assess needs, coordinate care, and monitor progress. Services will be provided in-person and remotely to support multiple ACHPs.

Responsibilities:

1. Identify and triage patients at acute risk of suicide and arrange transportation to appropriate crisis services in collaboration with the Primary Care Provider.
2. Participate in case conferences to develop treatment plans with the entire team, including primary care providers and psychiatry staff.
3. Monitor symptoms using evidence-based tools and maintain a registry to track treatment progress. Assist in coordinating further care for patients not showing expected improvement.
4. Assist with navigation between different levels of care within Behavioral Health.
5. Help families schedule behavioral health appointments, identify barriers to engagement in treatment, and provide basic motivational interviewing interventions to address barriers.
6. Educate patients and families about behavioral health conditions and support medication treatment, as necessary.
7. Assess social determinants of health and make referrals as needed, coordinating with school health and community organizations when necessary.
8. Document all activities in the medical record.
9. Effectively work with patients and families from diverse backgrounds.
10. Perform other assigned duties.

Other Information:

Technical Expertise:

• Experience working with multidisciplinary teams.
• Proficiency in Electronic Health Record computerized documentation is preferred.
• Experience in healthcare is preferred.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to multitask and problem-solve.
• Proficiency in MS Office or similar software is required.

Education and Experience:

• Education: High School diploma or equivalent is required.
• Licensure: Not applicable
• Certification: Not applicable
• Years of relevant experience: 2-4 years preferred. A bachelor’s degree in a related field may substitute for experience.
• Years of supervisory experience: None

Status: Full-time

FTE: 1.000000

Location: Remote

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

EEO is the law. Please click/copy-paste the following link to learn more: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

If you are interested in this position, please fill out the form below: