Job Description

Position: Billing-Contract Analyst II

We are looking for a curious, motivated, and forward-thinking individual to join our team at FIS. As a Billing-Contract Analyst II, you will play a crucial role in ensuring that our products and services are properly invoiced. In this client-focused role, you will be responsible for communicating with our external clients and internal teams to address any invoicing or billing-related inquiries.

Your Role and Responsibilities:

• Provide excellent customer service to our external clients
• Act as the main point of contact between clients and internal teams
• Document, track, and resolve client inquiries using our ticketing system
• Utilize analytical and listening skills to understand client questions or issues
• Gather relevant information to help resolve client inquiries
• Collaborate with Billing and other internal teams to address client inquiries
• Prioritize and escalate unresolved requests to minimize client escalations
• Analyze data to provide comprehensive and accurate responses to clients
• Identify patterns and trends for potential challenges or system issues
• Review contracts and invoices in detail as needed
• Provide support for third party vendor portals

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• Excellent communication and customer service skills
• Strong problem solving and critical thinking abilities
• Process oriented and eager to contribute to process improvement initiatives
• Flexible, dependable, and able to manage multiple tasks
• Enthusiastic team player with a results-oriented mindset
• Self-motivated to learn and develop knowledge of our products and services
• Proficient in Microsoft Office products

What We Offer:

• A multifaceted job with a strong commitment to Customer Service Excellence
• A great work environment with dedicated and motivated colleagues
• The opportunity to work on varied and challenging issues in a financial services & technology environment
• Time to support charities and give back to your community
• A range of professional education and personal development possibilities
• A comprehensive benefits package designed to support your lifestyle and well-being

Privacy Statement:

FIS is committed to protecting your privacy. We prioritize the privacy and security of all personal information that we process to provide our services. For more information on how we protect personal information online, please refer to our Online Privacy Notice.

EEOC Statement:

FIS is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. For information on equal employment opportunity laws, please refer to the EEO is the Law poster.

Application Process:

If you are interested in this position, please submit your application through our website. We primarily follow a direct sourcing model for recruitment, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list.

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