Job Description

Customer Service/Support

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional customer experiences across multiple channels. We have been serving customers for over 40 years, in more than 60 countries, reaching over a third of the world's population. We owe our success to the dedication of our incredible team members who deliver outstanding customer service in every interaction. Our success is a reflection of yours.

Your Impact

Our customer service representatives are vital members of our family. You will be the first point of contact for customers, assisting them with their inquiries and finding innovative solutions. This collaborative and inclusive environment allows you to interact with individuals from various backgrounds. No two days are the same, and as you grow and challenge yourself, you'll discover endless possibilities for personal and professional development.

Your Responsibilities

• Handle customer inquiries and provide thoughtful responses
• Deliver excellent customer service by actively listening to customers
• Treat confidential customer information with sensitivity
• Take a proactive approach to resolve issues during the first contact
• Effectively communicate with customers

What We're Looking for

• At least 6 months of customer service experience
• Over 18 years of age
• Ability to type at least 25 words per minute
• High school graduate or equivalent
• Comfortable using a desktop computer
• Strong oral and written communication skills

What We Prefer

• At least 6 months of Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Familiarity with Windows operating systems
• Strong organization and prioritization skills

Being One of Our People

Our mission is to create a happy and fulfilling work environment for our employees. When you join our team, you'll be valued, inspired to learn, teach, and grow. We want you to feel motivated and proud to be part of our team. That's why we invest in creating outstanding work experiences and providing numerous development opportunities. We care about your well-being and want you to be at your best, always.

Teleperformance is an Equal Opportunity Employer.

Here is a summarized response to the job ad: - Category: Customer Service/Support - You will be working as part of a global team that aims to provide exceptional customer service experiences. - Your responsibilities will include handling customer inquiries, delivering excellent service, and resolving issues promptly. - We are looking for candidates with a minimum of 6 months of customer service experience, good communication skills, and the ability to type at least 25 words per minute. - Previous call center experience, problem-solving skills, and flexibility to work different shifts are preferred. - When you join our team, you will be valued, inspired, and provided with opportunities for growth and development. - Teleperformance is an Equal Opportunity Employer.