Job Description

Job Opportunity: HR Support Specialist At Aaron's, we are an industry leader in the sales and lease-to-own retail business. We value quality brands and exceptional customer service. We believe in providing our team members with the opportunity to grow and succeed in a supportive and energizing environment. We offer competitive pay and benefits. Join us in a career with purpose! Summary: We are looking for a motivated and detail-oriented individual to provide Tier I and Tier II payroll, benefit, and human resource (HR) support. In this role, you will handle team member inquiries and work with internal partners to resolve issues. Strong customer service skills, knowledge of payroll, HR, and benefits, and familiarity with company processes are essential for success. Duties and Responsibilities: - Provide support and resolve team member inquiries on HR-related topics, aiming to resolve most cases on the first interaction. - Monitor and manage the support ticket system, ensuring timely assignment and response to issues. - Contribute to training and communication efforts to educate team members about internal processes, systems, and HR matters. - Process invoices and handle complex programs like tuition assistance and benefits enrollment. - Review and address audit and error reports, as well as correspondence from government agencies. - Collaborate effectively with internal and external customers, offering high-level customer service. - Provide insights and suggestions for process improvement and actively participate in projects. Education, Experience, and Requirements: - 2 years of experience in Human Resources, Benefits, Leave of Absence, or related roles. - High School Diploma or equivalent. Required Skills and Competencies: - Strong passion for delivering world-class customer service with attentiveness and responsiveness. - Preferred experience with Ceridian Dayforce. - Detail-oriented and efficient with a high degree of accuracy. - Excellent organizational skills and initiative for process improvements. - Experience with HR/IT ticket escalations (e.g., ServiceNow) is a plus. Aaron's Total Rewards: We value our team members and offer outstanding career training, competitive incentives, advancement opportunities, and a comprehensive benefits package. Our benefits include: - Sundays off - Employee assistance program - Exclusive employee purchase program with discounts - Programs for physical and financial well-being - Tuition reimbursement - Employee Business Resource Groups - 401(k) plan with contribution matching - Paid time off for vacation, sick days, and holidays - Life and disability insurance - Medical, dental, and vision insurance - Paid paternal leave - Stock purchase plans - Pay on Demand **Benefits may vary based on full-time or part-time employment status. About Aaron's: At Aaron's, we offer sales and lease-to-own services for furniture, consumer electronics, home appliances, and accessories across the United States and Canada. We make a positive impact on people's lives and provide a diverse and inclusive work environment. We are proud to be an equal opportunity employer, celebrating the differences of our team members. We welcome applicants from all backgrounds. If you require accommodation during the recruitment process, please contact us. Apply today and join our team! Aaron's is an Equal Opportunity Employer.