Job Description

Location: 3155 Silver Creek Rd, San Jose, California, United States, 95121-1730

Starting Hourly Rate: $18.75 USD

ALL ABOUT TARGET

At Target, we believe in creating an inclusive experience that makes every guest feel welcome and loved. We are a collaborative and guest-obsessed team, dedicated to bringing joy to everyday life for every family.

ALL ABOUT SERVICE & ENGAGEMENT

We are advocates of guest experience, going above and beyond to exceed expectations. We welcome and thank our guests, providing exceptional service both in person and digitally. We are knowledgeable about our services and solutions, empowering guests to have effortless and seamless shopping experiences.

What you'll gain as a Guest Advocate:

• The ability to build inclusive guest experiences through effective communication and interaction.
• The skills to solve problems and make decisions that positively impact the guest experience.
• The flexibility to adapt to different guest interactions and situations.
• Experience promoting and selling benefits, offerings, and services.

Responsibilities of a Guest Advocate:

• Create a welcoming experience by greeting and engaging with every guest authentically.
• Connect with guests through friendly conversation to assess their shopping experience and tailor your approach accordingly.
• Welcome guests at self-checkout and provide assistance as needed.
• Efficiently scan and bag all items while adhering to food safety standards and company best practices.
• Minimize guest wait time while maintaining accuracy and excellent service.
• Inform guests about upcoming brand launches, store events, and promotions.
• Explain the benefits of the REDcard and assist guests with the application process.
• Show guests how to use the Target App and its features and offerings like Wallet and fulfillment services.
• Handle returns with care, following register prompts and Target's policies and procedures.
• De-escalate negative situations and recover the guest shopping experience.
• Provide exceptional service to guests picking up orders, using Drive Up, or visiting the registry or photo department.
• Maintain a clean and organized work area.
• Stock supplies during store hours and be available to assist guests.
• Express gratitude after every guest interaction and ensure their satisfaction.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Perform other duties as needed based on business requirements.

WHAT WE ARE LOOKING FOR

You might be a great fit if:

• You thrive in a fun and energetic environment, working efficiently as part of a team.
• Making our guests say "I LOVE TARGET!" excites you.
• You enjoy interacting with people and making things easy for others.
• You prefer a dynamic job where you are not stuck behind a computer all day.

Skills and qualifications:

• Effective communication skills, including positive language and attentiveness to guest needs.
• Welcoming and helpful attitude towards guests and team members.
• Attention to detail while multitasking.
• Willingness to educate guests and sell products and services.
• Ability to learn and adapt to evolving technology.
• Ability to work independently and as part of a team.

Additional requirements:

• Accurate handling of cash register operations and transactions.
• Efficient and safe handling of merchandise, including lifting items up to 15 pounds and occasionally up to 40 pounds.
• Flexibility in work schedule, including nights, weekends, and holidays.

Available Roles:

• Guest Advocate (Cashier)
• Front of Store Attendant (Cart Attendant)

Americans with Disabilities Act (ADA)

Target is committed to providing reasonable accommodations to applicants with disabilities. If you require assistance during the application process, such as a sign language interpreter or personal assistance, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for more information.