Job Description

Position: Guest Advocate

About Target:

Target is a leading retailer and Fortune 50 company with a global presence and over 400,000 team members. We are committed to helping all families experience the joy of everyday life. We prioritize community engagement, talent development, and teamwork. Our purpose is ingrained in everything we do, shaping how we care, grow, and succeed together.

About the Role:

As an On-Demand Team Member (TM), you have the flexibility to work as much or as little as you like. Your schedule may vary based on shift availability and store needs, making this role perfect for those seeking a personalized work schedule. As an On-Demand TM, you will create your own schedule by picking up shifts posted by leaders or team members through our myTime mobile scheduling app.

In order to be successful, active engagement is required. This includes picking up and working shifts as well as responding to our attempts to contact you. Attendance is crucial, and you must work at least one shift within 6 months to maintain employment.

Upon being offered a position as an On-Demand TM, you will attend a Target Welcome orientation and undergo a short-term structured training program to ensure you are prepared for your role. Afterwards, you can use the myTime mobile scheduling app to select the shifts you desire to work.

About Service & Engagement:

As a Guest Advocate, you will play a vital role in creating an inclusive and exceptional guest experience. You will interact with guests to understand their needs, solve any concerns, and provide assistance. Your responsibilities may include:

• Prioritizing guest service by maintaining a welcoming and friendly environment
• Observing and responding to guests' cues and body language
• Being knowledgeable about store offerings and addressing guest inquiries
• Thanking guests for choosing Target and ensuring efficient checkout
• Promoting and explaining benefits, services, and features to guests
• Assisting with returns and resolving any issues
• Ensuring cleanliness and organization at workstations
• Being aware of safety policies and compliance standards

What We're Looking For:

We believe you'll be a great fit if:

• Working in a dynamic and energetic environment excites you
• Making guests feel valued and providing exceptional service brings you joy
• You enjoy engaging with people and making things easier for others
• You thrive in a busy environment and love the opportunity to inspire and reward guests

While we provide comprehensive training, there are a few key skills we expect:

• Effective communication and attentive to guest needs
• Friendly and helpful attitude towards guests and team members
• Attention to detail while multitasking
• Willingness to learn and educate guests about products and services
• Adaptability to evolving technology
• Ability to work independently and collaboratively

Additional Information:

Target is committed to diversity and inclusion. We encourage individuals with disabilities to apply. If you require accommodations during the application process, please visit your nearest Target store or Supply Chain Facility, or contact Guest Services at 1-800-440-0680 for assistance.

Response:

Dear Hiring Manager,

I am writing to express my interest in the Guest Advocate position at Target. I am excited about the opportunity to contribute to the welcoming and inclusive environment that Target has cultivated for its guests. With my passion for providing exceptional service and my ability to engage with people from all walks of life, I believe I would be a great fit for this role.

Here are a few reasons why I believe I am well-suited for this position:

• I thrive in dynamic and energetic environments, making me excited to work at Target where teamwork is key.
• Interacting with guests and making their day better is what I love to do. I am genuinely friendly and attentive to their needs.
• I am a great communicator and pay attention to detail, enabling me to multitask efficiently.
• I am eager to learn about the various products and services offered at Target, and share this knowledge with guests to enhance their experience.
• I am adaptable to new technology and work well both independently and with a team.

I appreciate Target's commitment to diversity and inclusion, and I am excited to contribute to creating an environment that is welcoming to individuals from all walks of life. I understand that as an On-Demand Team Member, my schedule will be flexible, and I am fully committed to actively engaging with the team and working diligently to provide excellent service to guests.

I would be delighted to attend a Target Welcome orientation and take part in the structured training program to ensure I am well-prepared for the Guest Advocate role. Please feel free to contact me at [your contact information] to schedule an interview or discuss further details.

Thank you for considering my application. I look forward to the opportunity to contribute to the Target team and make a positive impact on the guest experience.

Sincerely,

[Your Name]