Job Description

Bilingual (Spanish) Customer Accounts Advisor We are Aaron’s - a leader in the sales and lease-to-own retail industry. We value quality brand names and prioritize superior customer service. We believe in creating an inclusive and supportive work environment where team members have the opportunity to reach their full potential. This is more than just a job - it is a career with a purpose. Job Description: Aaron’s Customer Account Advisors are responsible for coaching our customers, ensuring payment collections, and renewing lease agreements. As a Customer Account Advisor, you will build relationships with customers over the phone and in-person to help them become owners of our products. This role requires strong interpersonal skills, the ability to navigate difficult conversations, and excellent multi-tasking and organizational skills. Responsibilities: - Maintain customer accounts, update customer information, and document payment appointments. - Contact customers who have not renewed their lease agreements, both through home visits and over the phone. - Persuade customers to renew their agreements by highlighting the benefits of timely payments. - Assist the Customer Account Manager in achieving revenue and renewal goals. - Support with merchandise returns and guest deliveries when needed. - Clean and certify returned merchandise. - Complete vehicle maintenance and route sheets daily. - Load, secure, and protect products in company vehicles. - Safely operate company vehicles. - Assist the Sales Team as required. - Perform other reasonable duties assigned by management. Requirements: - Must be at least 21 years old with a valid driver's license (age 18 in Canada). - Must meet DOT requirements for certification in required states (United States). - Ability to work flexible hours, including weekends and evenings. - Ability to lift up to 50 lbs. without assistance and up to 300 lbs. with the help of a dolly. - Two years of retail or customer service experience preferred. - High school diploma or equivalent preferred. - Excellent communication and interpersonal skills. - High energy and ability to multitask effectively. - Proficient computer skills. - Must maintain a professional appearance. - Must uphold the Aaron’s brand and protect company assets. - Proper telephone etiquette. Benefits: At Aaron's, we highly value our team members. In addition to competitive pay, we offer outstanding career training, performance incentives, advancement opportunities, and a comprehensive benefits package. Some of our benefits include: - Sundays off. - Employee assistance program. - Exclusive employee purchase program with discounts. - Physical and financial well-being programs. - Tuition reimbursement. - Employee Business Resource Groups. - 401(k) plan with contribution matching. - Paid time off, including vacation days, sick days, and holidays. - Life and disability insurance. - Medical, dental, and vision insurance. - Paid paternal leave. - Stock purchase plans. - Pay on Demand. About Aaron’s: Aaron’s is a leading provider of sales and lease-to-ownership options for specialty items such as furniture, electronics, appliances, and accessories. We operate throughout the United States and Canada, and our mission is to positively impact the lives of our customers. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron’s is an Equal Opportunity Employer. #Indeed-Full-Time