Job Description

Position Type: Full-Time

Type of Hire: Experienced (relevant combination of work and education)

Education Desired: General Equivalency Diploma

Job Description

Are you curious, motivated, and forward-thinking? At FIS, we have exciting opportunities in financial services and technology. Our team believes in open collaboration, entrepreneurship, and having fun.

About the team:

FIS provides secure card personalization solutions to help businesses connect with their cardholders and grow their organizations.

What you will be doing:

• Provide customer support to business customers via telephone, email, or instant message.
• Resolve a targeted percentage of customer inquiries and escalate technical issues to the proper department.
• Troubleshoot customer problems, identify root causes, and resolve issues using appropriate tools and resources.
• Learn from coaching and mentoring to expand your knowledge and find appropriate solutions to escalated problems.
• Track and document support requests and update customer information.

What you bring:

• Quiet and distraction-free workspace at home.
• Reliable high-speed broadband internet and a smartphone (Android or iPhone).
• Excellent customer service skills and prior call center experience.
• Strong verbal and written communication skills.
• Computer navigation and operation skills.
• Effective people skills and sensitivity when interacting with others.
• High school diploma or GED.

What we offer you:

• Attractive benefits including private medical cover, dental cover, 401K, Stock Purchasing Program.
• Training across core financial, sales, and FIS solutions.
• A multifaceted job with a high degree of responsibility and various opportunities.
• A fantastic range of benefits designed to support your lifestyle and well-being.

Privacy Statement

We are committed to protecting your privacy and the security of your personal information while providing our services. For more information, please refer to our Online Privacy Notice.

EEOC Statement

We are an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Please refer to the posted EEO is the Law poster here and the supplement document here.

For positions located in the US, drug testing may be required as a condition of employment. ADA Disclaimer: We consider all reasonable accommodation requests on a case-by-case basis for candidates with disabilities.

Sourcing Model

We primarily hire directly and do not accept resumes from recruitment agencies that are not on our preferred supplier list. We are not responsible for any fees related to resumes submitted by these agencies or other third parties.

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