Job Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor's Degree

Travel Percentage:

5 - 10%

Job Description

Are you interested, motivated, and forward-thinking? At FIS, you'll have the chance to work on important and relevant issues in financial services and technology. Our talented team members empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and most importantly, fun.

About the team:

As a Business System Analyst II for IdP Cloud Implementations, you will play multiple roles: project coordinator, implementation consultant, business analyst, and systems administrator. Your main responsibilities include onboarding customers, providing support to internal stakeholders, and connecting applications to IdP Cloud. IdP Cloud is a centralized, cloud-based identity management system that offers authentication, authorization, user management, and single sign-on (SSO) services for various FIS applications. This position is exciting as it involves working with different business areas and financial services.

What you will be doing:

• Providing general project management support and updates for ongoing initiatives
• Leading small to medium projects for teams utilizing IdP Cloud features
• Offering configuration support for new and existing tenants in IdP Cloud
• Managing new tenant creation requests
• Providing administrative support during quarterly upgrade/maintenance activities
• Providing administrative support for weekly patching activities
• Assisting in troubleshooting customer issues from the administration console
• Assisting with the configuration and testing of new SSO projects
• Responding to support requests from various business areas, adhering to our internal Service Level Agreement (SLA)
• Coordinating with the help desk team leaders for minor support requests (e.g., suspensions, OTP resets)
• Communicating ticket status to users and stakeholders, including senior leaders
• Performing regular maintenance of system data
• Coaching junior team members
• Performing general system administrative duties

What you bring:

This position does not require programming or engineering experience, but it does require a strong aptitude for understanding and using web technology. The ideal candidate is someone who is comfortable with technology and software and has a willingness to learn.

Other key skills include:

• High proficiency in Microsoft Excel
• Strong verbal and written communication skills - as you will be communicating with large audiences
• Customer-oriented mindset - we strive to provide excellent service!
• Ability to manage multiple projects/activities concurrently - you thrive in a fast-paced environment!
• General technical knowledge - you understand how the web works
• Comfortable with new technologies/concepts - we are always innovating

This position may require occasional late-night or weekend work. Occasional travel may also be needed, but it is rare.

Minimum Qualifications:

• Bachelor's degree in computer science or information systems, or the equivalent combination of education, training, or work experience
• 5+ years of experience in implementing, supporting, or administering cloud-based technologies

What we offer you:

• A fantastic range of benefits designed to support your lifestyle and well-being
• A multifaceted job with a high level of responsibility and various opportunities
• A collaborative, flexible, and respectful work environment
• Plenty of personal development opportunities
• The chance to work on challenging and relevant issues in financial services and technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process for our clients. For specific information on how FIS protects personal information online, please review our Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Please refer to the EEO is the Law poster here and the supplement document here.

ADA Disclaimer:

We have taken care to include all the necessary competencies required for this position. However, if you require a reasonable accommodation under the Americans with Disabilities Act (ADA), please let us know, and we will review your request on a case-by-case basis.

Sourcing Model:

At FIS, our recruitment primarily follows a direct sourcing model, and we only engage with a small number of recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through job postings, by our employees, or any other means.

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