Job Description

Location: 227 Highland Ave, Salem, Massachusetts, United States, 01970-1830

Starting Hourly Rate / Salario por Hora Inicial: $17.50 USD

ALL ABOUT TARGET

Target is a well-known brand and one of America's leading retailers. We have over 400,000 team members worldwide and we are committed to providing a joyful everyday life for all families. We care for our communities and invest in the places where we live, work, and play. At Target, we prioritize relationships, development, and teamwork. Our purpose is to care, grow, and win together.

ALL ABOUT ON DEMAND

As an On-Demand team member, you have the flexibility to work as much or as little as you like. Your schedule may vary depending on shift availability and store needs. This role is ideal for those who prefer a personalized work schedule.

• ✅ Pick up shifts on your own schedule using our myTime mobile scheduling app.
• ✅ Actively engage by picking up and working shifts and responding to our contact attempts.
• ✅ Regular attendance and working at least one shift within 6 months is required.
• ✅ Attend Target Welcome orientation and short-term structured training.

ALL ABOUT SERVICE & ENGAGEMENT

We are looking for Guest Advocates who prioritize the guest experience. You will welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. As a Guest Advocate, you will be knowledgeable about our products and services, and you will make shopping effortless and seamless for guests.

• ⭐ Ability to communicate and interact with guests to build an inclusive guest experience.
• ⭐ Blend problem-solving and decision-making to positively impact the guest experience.
• ⭐ Adapt to different guest interactions and situations.
• ⭐ Promote and sell various benefits, offerings, and services.

RESPONSIBILITIES

As a Guest Advocate, you will have a variety of responsibilities:

• ➡️ Deliver exceptional guest service.
• ➡️ Create a welcoming experience for all guests.
• ➡️ Engage with guests and understand their specific needs.
• ➡️ Provide knowledge and assistance with products and services.
• ➡️ Thank guests and demonstrate appreciation.
• ➡️ Efficiently scan, bag, and handle guest items.
• ➡️ Minimize guest wait time while maintaining accuracy.
• ➡️ Inform guests about store activities and promotions.
• ➡️ Promote and assist with Target RedCard applications.
• ➡️ Educate guests about fulfillment services and the Target App.
• ➡️ Handle returns and solve guest concerns.
• ➡️ Provide easy and seamless service to Order Pick Up, Drive Up, and Registry guests.
• ➡️ Maintain a clean and organized work area.
• ➡️ Adhere to safety and compliance policies.
• ➡️ Support guest services such as order pick-up and drive-up.
• ➡️ Perform other duties as needed.

WHAT WE ARE LOOKING FOR

We might be a great match if:

• You enjoy working in a fun and energetic environment as part of a team.
• Providing exceptional service to our guests makes you excited.
• Interacting with people and making things easy for others is your passion.
• You prefer a dynamic work schedule, including weekends and holidays.

BASIC REQUIREMENTS

• Communicate effectively and provide exceptional guest service.
• Have a welcoming and helpful attitude towards guests and team members.
• Pay attention to detail while multitasking.
• Be willing to educate guests and sell products and services.
• Learn and adapt to evolving technology needs.
• Work both independently and as part of a team.

✋ AMERICANS WITH DISABILITIES ACT (ADA)

If you have a disability and require assistance during the application process, please let us know. Target provides reasonable accommodations in compliance with applicable laws. Visit your nearest Target store or Supply Chain Facility, or contact Guest Services at 1-800-440-0680 for assistance.