Job Description

About us Cooper University Health Care is dedicated to providing exceptional healthcare to everyone. We believe in constantly discovering new ways to improve patient care by investing in the latest facilities, equipment, technologies, and research protocols. We also value our employees and offer competitive compensation, comprehensive benefits, attractive working conditions, and opportunities for professional growth. Join us at Cooper University Health Care, the preferred employer in South Jersey. Job Description We are looking for someone who can support our patients and ensure their rights and needs are met. The responsibilities for this role include: - Being a central resource for information about patients' rights, advance directives, and ethical issues. - Serving as an interpreter for Spanish-speaking patients, when necessary. - Coordinating, investigating, and resolving patient grievances related to the quality of care and service through a formal grievance mechanism. - Collecting, analyzing, and evaluating patient concerns to improve our services. - Having a deep understanding of our organization's mission, policies, procedures, and services to effectively respond to patient questions and concerns. - Meeting all regulatory regulations and standards to ensure compliance. - Responding to potentially serious incidents and working to reduce potential legal issues. - Providing leadership and consultation to committees and departments that impact patient needs and rights. - Referring patients and their families to appropriate services and resources. - Leading efforts to include the patient and family experience in decision-making processes across the health system. - Facilitating patient and family meetings. - Being an expert in service recovery to address and resolve any issues patients may have. - Acting as an information resource for patients and their families. Required Experience - At least 5 years of customer service experience, preferably in a hospital setting. Education Requirements - High School Diploma or equivalent is required. A Bachelor's Degree is preferred. If you are passionate about supporting patients and their families, have excellent communication and problem-solving skills, and are committed to providing outstanding healthcare, we would love to hear from you. Please fill out the form below to apply or reach out to us directly with your resume and cover letter.