Job Description

We have an exciting opportunity for you to make a meaningful impact on the lives of our 28 million members as a Customer Care professional at Centene. We are a national organization that values diversity and offers competitive benefits, including flexible work arrangements.

Position Purpose: As a Customer Care professional, you will serve as an advocate for our members and providers, helping to resolve routine inquiries, issues, or concerns. Using various communication channels, you will provide timely, accurate, and personalized support for complaints and escalations. Bilingual fluency in Mandarin and Cantonese (speaking, reading, and writing) is required.

Education/Experience: We are looking for candidates with a High School diploma or GED. Prior related experience of 1-2 years is preferred. Additional vocational or technical education may be required, which can include on-the-job training or continuous learning. Experience in a contact center environment, interacting with members and/or providers, is a plus. Trilingual proficiency in English, Mandarin, and Cantonese is required.

Our Comprehensive Benefits Package:

• Flexible work options, including remote work and hybrid schedules
• Competitive pay
• Paid time off, including holidays
• Health insurance coverage for you and your dependents
• 401(k) and stock purchase plans
• Tuition reimbursement and top-notch training and development opportunities

At Centene, we are an equal opportunity employer that celebrates diversity and values the unique strengths that each individual brings. We believe in creating an inclusive workplace where everyone feels supported and empowered. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.