Job Description

** Job Title :**

Customer Service Representative - Hospital Admissions

** Travel Required :**

None

** Clearance Required :**

None

** What You Will Do :**

• Provide excellent customer service to all individuals.
• Help patients with registration, arrival, and check-in process.
• Collect all necessary information and documents to complete patient registration.
• Ensure patients sign necessary forms upon arrival.
• Seek assistance from experienced team members for complex registrations.
• Verify insurance eligibility and benefits for patients in real-time.
• Explain financial requirements to patients and collect any outstanding payments.
• Handle collections and cash transactions, referring patients to Financial Counseling when needed.
• Ensure all hospital collection activities meet department requirements.
• Work assigned shifts in hospital Emergency Admitting departments, including 12-hour and 8-hour shifts, as well as morning, afternoon, and night shifts. Some work on holidays and weekends may be required.
• Assist in training and mentoring new associates.
• Perform Inpatient Admission Admitting duties, including reviewing patient benefits, tracking Inpatient status, and obtaining Medicare patient signatures.
• Perform carve outs for observation admission services, including reviewing benefits, tracking Observation status, and obtaining patient signatures.
• Consistently meet weekly individual goals and standards.
• Perform other duties as assigned.

** What You Will Need :**
High School diploma or equivalent

** What Would Be Nice To Have :**

• 1 year of hospital Patient Access experience
• 1 year of Customer Service experience
• Data Entry experience
• Familiarity with Health Plans/Insurances
• Bilingual

_ This opening is Part Time in the ED based at Community Memorial Hospital in Ventura, CA. Day Shift from 7:00 AM - 7:30 PM PT._

The annual salary range for this position is $37,300.00-$55,900.00. Compensation decisions depend on various factors, including skills, experience, training, clearances, licensure, certifications, and organizational needs.

** What We Offer :**

At Guidehouse, we offer a comprehensive, inclusive benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Prescription, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Potential discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life Insurance

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability Insurance

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

_ About Guidehouse_
Guidehouse is an equal opportunity employer. We embrace diversity and provide equal employment opportunities to all individuals regardless of race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identity or expression, age, genetic information, or any other basis protected by law.

Guidehouse will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance.

If you require an accommodation while applying for a position, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will only be used to provide necessary reasonable accommodation.

Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay any placement fee.