Job Description

Location: 1415 Main St, Watsonville, California, United States, 95076-3755

Starting Hourly Rate: $17.50 USD

ALL ABOUT TARGET

As a Fortune 50 company with over 350,000 team members worldwide, Target is a well-known brand and one of America's top retailers.

Working at Target means you have the opportunity to help all families enjoy the simple joys of everyday life. We care about our communities and invest in the places where we live, work, and play. We value relationships, nurture talent, and support each other as a team. Our purpose is at the heart of everything we do - how we care, grow, and succeed together.

ALL ABOUT ON DEMAND

If you choose to work as an On-DemandTeam Member, you have the freedom to work as much or as little as you'd like. Your schedule may vary depending on shift availability and store needs. This role is perfect for those who prefer a flexible work schedule.

As an On-Demand Team Member, you won't be included on the regular weekly schedule. Instead, you can create your own schedule by picking up shifts that are posted by leaders or other team members using our myTime mobile scheduling app. You have the freedom to choose shifts that best fit your schedule.

We expect you to actively engage by picking up and working shifts, as well as responding to our attempts to contact you.

We will reach out to you throughout the year to confirm your availability and interest in working shifts at Target. If we don't receive a response, your employment with Target will be administratively terminated.

Regular attendance is essential, and you must work at least one shift within 6 months, or your employment will be administratively terminated.

Effective communication and availability to work when the business needs you are crucial for success in this role.

If you are offered a position as an On-Demand Team Member, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are prepared for your new role. After that, you can use the myTime mobile scheduling app to pick up shifts.

ALL ABOUT SERVICE & ENGAGEMENT

We are looking for individuals who prioritize providing exceptional guest experiences. As a Guest Advocate, you will welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. You will also promote both physical and digital services and solutions, having knowledge about features that encourage guest loyalty. Your goal is to make shopping effortless and seamless for guests at various areas of the store.

At Target, we believe in providing our team members with meaningful experiences that help them develop skills for a career. As a Guest Advocate, you will have the opportunity to:

• Communicate and interact with guests to create an inclusive guest experience
• Problem-solve and make decisions that positively impact the guest experience and resolve guest concerns
• Adapt to different guest interactions and situations
• Promote and sell benefits, offerings, and services

A typical day as a Guest Advocate may include the following responsibilities:

• Demonstrating a service culture that prioritizes the guest experience
• Greeting all guests in a welcoming manner
• Observing and understanding when a guest needs assistance or wants to interact, and tailoring your approach accordingly
• Genuinely engaging with guests by asking questions to better understand their specific needs
• Having knowledge about tools, products, and services to solve guest issues and improve their experience
• Expressing genuine gratitude to guests and letting them know we appreciate their choice to shop at Target
• Efficiently scanning and bagging items while following food safety standards and best practices
• Maintaining guest service and accuracy while minimizing wait time
• Informing guests about current and upcoming brand launches, store activities, and events
• Explaining the benefits of the Target RedCard and assisting guests with the application process
• Being familiar with fulfillment services and guiding guests in enrolling, activating, and using them
• Showing guests how to use Wallet and other features and offerings within the Target App
• Handling returns and resolving guest concerns while following Target's policies and procedures
• Providing easy and seamless service to guests using Order Pick Up, Drive Up, and Registry services
• Maintaining a clean work area and stocking supplies during store open hours
• Demonstrating ethical conduct, safety, and compliance in all actions
• Working safely to benefit yourself and others, identifying and correcting hazards, and complying with safety policies and best practices
• Supporting guest services such as order pick up (OPU) and Drive Up (DU) and maintaining compliance with relevant laws and regulations
• Performing any other duties as required based on business needs

WHAT WE ARE LOOKING FOR

If the following statements resonate with you, we may be a great match:

• You are excited to work in a fun and energetic environment, where we work efficiently and as a team to deliver for our guests
• You find fulfillment in providing service that makes guests say, "I LOVE TARGET!"
• You enjoy interacting with people and making things easy for others
• You prefer a dynamic role that involves direct interaction with guests

In addition to the fantastic training we provide, here are a few skills we expect you to have:

• Effective communication, using positive language, and attentiveness to guests' needs
• A welcoming and helpful attitude towards guests and fellow team members
• Attention to detail while multitasking
• Willingness to educate guests and sell products and services
• Ability to learn and adapt to evolving technology
• Ability to work both independently and within a team

We care about our team members and want to make sure you are aware of a few more key details:

• Ability to accurately handle cash register operations and cash transactions
• Ability to scan, handle, and move merchandise efficiently and safely, including lifting or moving items up to 15 pounds frequently, and items up to 40 pounds occasionally
• Flexibility in working a schedule that includes nights, weekends, and holidays, with regular attendance
• If you choose to work as an On-Demand Team Member, you can determine your own availability, but we expect you to actively engage by picking up and working shifts via our myTime mobile app, and responding to our contact attempts. Failure to respond may result in administrative termination of your employment. You must work at least one shift within 6 months, or your employment will be administratively terminated.

Americans with Disabilities Act (ADA)

We value diversity and inclusion and are committed to providing reasonable accommodations during the application process. If you require assistance due to a disability, such as a qualified sign language interpreter or personal assistance, please visit your nearest Target store or Distribution Center, or reach out to Guest Services at 1-800-440-0680 for additional information.