Job Description

Why Mayo Clinic Mayo Clinic is ranked as the top provider in more specialties than any other healthcare provider, according to U.S. News & World Report. Our focus is on putting the needs of the patient first, and we value our employees by offering competitive compensation and comprehensive benefit plans. We are committed to supporting you and your family, both now and in the future. At Mayo Clinic, you will have access to continuing education and advancement opportunities, allowing you to build a successful and fulfilling career. Our environment fosters innovation, promotes diversity, equity, and inclusion, and provides the necessary resources for your success. Responsibilities - As an HME Specialist I, you will have the opportunity to assist patients with selecting and using home medical equipment, based on the prescriptions provided by healthcare providers. - You will efficiently gather and process registration and insurance information for payment purposes, while maintaining compliance and confidentiality in handling patient information. - In addition, you will help maintain store inventory and perform inventory cycle counts as necessary. - Your responsibilities will also include providing patients with various medical supplies and equipment, such as mobility aides, CPAP machines, breast pumps, wound care supplies, and more, depending on the store location. - You may be assigned to work on the store floor or in a call center environment. Qualifications - A high school diploma or equivalent is required. - Prior experience in customer service, sales, healthcare, or patient care is preferred. - While prior DME experience is preferred, it is not required. - Effective communication skills in English, including reading, writing, and speaking, are necessary. - You should be comfortable using technology, problem-solving, and working with software applications. - Exceptional customer service and communication skills, along with professionalism and the ability to have crucial conversations, are essential. - The ability to multitask and make good decisions regarding customer service is crucial. - You should be able to work independently when needed. - Knowledge of Medicare, Medicaid, and/or private insurance billing is preferred, with attention to detail. - The role requires physical and mental stamina, as it can often be fast-paced, requiring being on your feet or sitting for extended periods. - You must be able to tolerate repetitive hand motion and lift up to 50 pounds. - All applicable annual competencies must be current. - For positions requiring driving, a valid driver's license and a clean driving record are necessary. Exemption Status This is a nonexempt position. Compensation Detail The compensation for this position is $19.91 - $25.87 per hour. Schedule This is a part-time position. Hours/Pay Period You will work 40 hours per pay period. Schedule Details The schedule will vary between the hours of 8 am and 5 pm, Monday to Friday. Weekend Schedule There is no weekend schedule for this position. International Assignment No international assignment is required for this position. Site Description Mayo Clinic has locations beyond our Minnesota roots. Currently, our employees work at our major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, and Rochester, Minnesota, as well as at Mayo Clinic Health System campuses in Midwestern communities and our international locations. Each Mayo Clinic location offers a unique environment where employees thrive both professionally and personally. To learn more about each campus and find the best fit for you, please visit our website. Affirmative Action and Equal Opportunity Employer At Mayo Clinic, we are an Affirmative Action and Equal Opportunity Employer. We are committed to creating an inclusive environment that values the diversity of our employees and does not discriminate against any individual. We strongly encourage women, minorities, veterans, LGBTQ+ individuals, and people with disabilities to apply and join our teams. Reasonable accommodations are available to access job openings or apply for a job. Recruiter The recruiter for this position is Tavy Smalls. Please find below a well-formatted HTML response and bullet points: --- Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities - Assist patients with product selection and training of home medical equipment as prescribed by healthcare providers. - Accurately gather registration and insurance information and process payments according to payer requirements. - Maintain compliance and confidentiality when handling private patient information. - Help maintain store inventory, including inventory cycle counts. - Consider age and ability of the patient when performing job duties. - Provide patients with various medical supplies and equipment, such as mobility aids, CPAP machines, wound care supplies, and more, based on store location. - Work either on the medical supply store floor or in a call center environment.

Qualifications - High school diploma or equivalent. - Customer service, sales, healthcare, or patient care experience preferred. - Prior DME experience is a plus but not required. - Strong English communication skills (reading, writing, speaking). - Comfortable with technology and software applications. - Excellent customer service and communication skills. - Ability to multitask, make good decisions, and problem-solve. - Able to work independently when needed. - Knowledge of Medicare, Medicaid, and/or private insurance billing preferred. - Physical and mental stamina to work in a fast-paced environment. - Capable of lifting up to 50 pounds and performing repetitive hand motions. - Valid driver's license and clean driving record (if applicable).

Exemption Status Nonexempt

Compensation Detail $19.91 - $25.87 / hour

Schedule Part Time

Hours/Pay Period 40

Schedule Details Varying hours between 8 am and 5 pm, Monday to Friday

Weekend Schedule None

International Assignment No

Site Description Mayo Clinic has multiple locations, including major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, and Rochester, Minnesota. Additionally, we have Mayo Clinic Health System campuses in Midwestern communities and international locations. Each location offers a unique environment where employees thrive both professionally and personally. To find your best fit, please visit our website.

Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees. We do not discriminate against any employee or candidate and strongly encourage women, minorities, veterans, LGBTQ+ individuals, and people with disabilities to apply. Reasonable accommodations are available for accessing job openings or applying for a job.

Recruiter Tavy Smalls