Job Description

Customer Advocate Position at Safelite: We're looking for someone to join our team as a Customer Advocate. This role is crucial as you will be one of the first points of contact for our customers. You will handle administrative processes, scheduling, work orders, invoicing, and provide excellent customer service through in-person interactions, phone calls, and emails. Why should you apply? - We are more than just an auto glass company. We value your growth and encourage you to have a balanced life. Let us be the best place you'll ever work. What we offer: - Competitive weekly base pay starting at $18.00/hour. - Comprehensive benefits valued at more than $10k*. This includes a 401(k) plan with company matching, customized medical coverage, paid time off (PTO) programs, company holidays, and paid volunteer days. - Up to $5,250 annually in tuition reimbursement. - Paid training and all the tools and resources you'll need to succeed. - Explore our health, wealth, and life offerings at www.safelitebenefits.com. Your responsibilities: - Greet customers at the shop and resolve their concerns creatively and efficiently. - Handle incoming calls, emails, and faxes related to service issues, pricing, warranties, dispatch, and more. - Manage work order information, including insurance verification and additional parts. - Perform administrative tasks such as buyouts, invoices, and processing credit memos. - Review orders from the national contact center and manage dealer part orders. - Other duties as assigned. Requirements: - High School Diploma/GED/Equivalent. - 1-3 years of telephone operations or business administration experience. - Ability to provide world-class customer service in a fast-paced environment. - Professional appearance and willingness to wear personal protective equipment. - Ability to travel up to 10%. How to apply: - If you're already a member of the Safelite team, apply through your Workday account by searching "Find Open Jobs". - Safelite welcomes everyone. We value diversity and are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Note: Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description may not include every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other applicable laws and regulations. Physical and mental demands are not job qualification standards but are provided to identify tasks where reasonable accommodations may be needed due to ADA disabilities. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite Group, Inc. policies and practices.